Insurance - Claims Decision Application for Underwriter
Re-design Insurance claims decision tool which allows underwriter to evaluate claims and approve/reject the claims raised by customers.
Problem Statement
The objective of the policy decision system is to provide dashboard layout to the user, with easy access to policies and progressive solution to accelerate the task completion ratio. We were focused on reducing the claim settlement timings
Persona
Underwritter
Competitors
All states
Bajaj Insurance
Heuristic Evaluation
Interview Questionnaire
Survey Questionnaire
Survey question were circulated to each user group.
75% questions were related to day to day task and 25% questions role based tasks.
Mocks/Designs/Prototype/Wireframes
Dashboard for Underwriter
User Role based Dashboard
Critical Task are upfront
Alert and notifications are upfront
Underwriter Claim decision workflow
Progressive Solution
Work on multiple policies
Policy Summary is upfront
