STC B2B concepts
These illustrations were created to support some of the first concepts of a big project for a major Telecommunications provider in KSA.
Omnichannel
Monitor equipment status from sensor
Automated personalised notifications
Automated alerts & notifications
Decision tables
Ability to provide authorisation to run diagnosis
Automated ticket creation
Task & ticket assignment
Ticket reporting
AI - chatbot
Automated queries
Virtual assistant
Customer’s 360 dashboard
Ticket to resolve - overview
