Case study
ATM FOR CHILDREN
What are the main goals of this project?
ATM is designed to help children from 9 to 13 years old can deposit and withdraw money. Have your child practice self-management and be responsible for their own bank account.
Who is the end-user of this product?
Kids from 9 (Grade 4) to 13 (Grade 7) years old.
ATM is designed to help children from 9 to 13 years old can deposit and withdraw money. Have your child practice self-management and be responsible for their own bank account.
Who is the end-user of this product?
Kids from 9 (Grade 4) to 13 (Grade 7) years old.
DESIGN PROCESS
I use one of the most typical design process - design thinking because i found it match this project. Design thinking include following steps:
1 - Empathize
The problem is that one of my brothers has too much change, from many sources such as pocket money, lucky money that he cannot carry everything in his wallet. he wants to be able to carry all the money with him wherever he is, and to manage himself without having to ask his parents.
2 - Define
Who is the end-user of this product?
Kids from 9 (Grade 4) to 13 (Grade 7) years old
What is the main funtions for this ATM?
- Withdraw money/Deposit money/Check account balance.
3 - Ideate
What is the ideal ATM?
- Because the average height of 13-year-old Asian children is 156cm, the solution for 9-year-olds with an average height of 135cm to stand is a "magic chair" about 20cm high hide inside of the machine that they can pull out.
- This ATM needs to be presented with a large font, lots of colors and sounds.
- Interface should be simple and easy to understand, not using banking specialized language.
- There are 2 methods of entering password, including PIN and fingerprint at the registration step because the child may forget the password, in that case fingerprint is required to continue the process.
- There are 3 total slots, 1 slot for access cards, 1 slot for receipt and 1 slot for cash in and out.
1 - Empathize
The problem is that one of my brothers has too much change, from many sources such as pocket money, lucky money that he cannot carry everything in his wallet. he wants to be able to carry all the money with him wherever he is, and to manage himself without having to ask his parents.
2 - Define
Who is the end-user of this product?
Kids from 9 (Grade 4) to 13 (Grade 7) years old
What is the main funtions for this ATM?
- Withdraw money/Deposit money/Check account balance.
3 - Ideate
What is the ideal ATM?
- Because the average height of 13-year-old Asian children is 156cm, the solution for 9-year-olds with an average height of 135cm to stand is a "magic chair" about 20cm high hide inside of the machine that they can pull out.
- This ATM needs to be presented with a large font, lots of colors and sounds.
- Interface should be simple and easy to understand, not using banking specialized language.
- There are 2 methods of entering password, including PIN and fingerprint at the registration step because the child may forget the password, in that case fingerprint is required to continue the process.
- There are 3 total slots, 1 slot for access cards, 1 slot for receipt and 1 slot for cash in and out.
4 - User flow
From low-fi sketches in paper, to a complete process
From low-fi sketches in paper, to a complete process
5 - Prototype
6 - Test
Questions to interview user:
Have you seen an ATM?
Do you know how an ATM works?
Do you want to try? Why?
Questions to interview user:
Have you seen an ATM?
Do you know how an ATM works?
Do you want to try? Why?
Questions to ask after testing:
Do you understand all the steps?
Is there any difficulties in the process?
Do you remember you password?
Do you understand all the steps?
Is there any difficulties in the process?
Do you remember you password?
Usability test was done on paper prototype. Users choose between withdraw or deposit and execute smoothly, with no interruptions or confusing need for answers during the process.
User is also asked to do the following requested:
Can you put $10 in your account?
How do you continue if you forgot your password?
What will you do in case you can not reach the ATM?
User is also asked to do the following requested:
Can you put $10 in your account?
How do you continue if you forgot your password?
What will you do in case you can not reach the ATM?
Final conclustion
Children can completely use ATMs to perform simple operations. The magic chair solution can be installed into existing ATMs to help young children reach. The idea of having their own bank card and being able to withdraw or deposit money gives children excitement, confidence, helping children be accountable for their actions
Children can completely use ATMs to perform simple operations. The magic chair solution can be installed into existing ATMs to help young children reach. The idea of having their own bank card and being able to withdraw or deposit money gives children excitement, confidence, helping children be accountable for their actions
