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A Chatbot for the Elderly - a proposed business case
Prototyping a Chatbot for Elderly People
First action at Ampolon Ventures was trying to validate the proposed business case 
on which the whole kick-off of this project was based on. The overall mission was helping elderly people having to rely on support of their peers, to become more independent again. 
Now, the proposed business case was getting elderly people to shop online using various delivery services via the one paradigm almost everybody gets and has been in contact with:
the chat.

Being very sceptical about this approach, not at last considering the decreasing visual and tactile capabilities of elderly people, we, after about 6 weeks setting up our infrastructure, researching, ideating and prototyping we tested the click dummy with the target group.
Obviously this was not the way to go. There was no real business case and the technical and  organizational way to high. Nevertheless, below you'll find initial wireframes and the final version including a small gif demonstrating possible interactions.
The Final Prototype
Uses cases considered here where looking for and booking events, ordering a taxi and ordering groceries which represented the 3 most urgent needs identified in the initial research:
made with Love, Sketch & Principle App
A Chatbot for the Elderly - a proposed business case
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Jan Butzner

A Chatbot for the Elderly - a proposed business case

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Published: