Hello, Desis, this is a content piece made out of pure love for the food and for those who make it delicious enough to be remembered hours after we consume it. So, many of the delivery riders that make the food available to us in time are struggling with issues that might not exist in the first place. The vehicle maintenance cost and the endless roads with never-ending traffic jams are one thing. The real suffering begins when after doing so much of the hard work there aren’t any incentives to keep the efforts elevating. 

For this purpose, an intelligent solution was developed using the best delivery management system and supplementing it with feature-rich applications. This effort was a mere response to the sighs of poor delivery riders. Now, it’s up to the eCommerce platforms and companies to make use of this magic wand to make the max out of little. Some of the most important features that could make a proper impact over all the operations are:

This feature was introduced to make the life of both the riders and delivery managers easy. It supplements the manager’s vision to locate those regions that are placing most of the orders. This further enhances the managing capacity because the manager would know where to assign the most riders. This further can make your days easier by putting your focus on those regions where one lacks customers. You might want to analyze the competition and beat it with better customer service.

Heat Map also helps you assign the deliveries to due delivery riders as in, if there are delivery riders that are supposed to deliver a certain amount of weight. They would be assigned only that specific weight and size parcels for that region. Making it more organized and productive rather than leaning on one rider with all the region to cover. 

This will help the delivery manager fathom every delivery riders’ performance regarding the weight and number of parcels delivered in a specific time frame. 

Performance monitoring and a solution to the sufferings of poor riders go hand in hand. This is one feature that gives the ultimate God’s Eye over all the operations in the delivery management system. Be it the performance of an individual delivery rider or the overall fleet. Be it the number of parcels or consignments delivered in the recent past or the tasks to be done in near future. All the information is visualized in the dashboard over one click. Making your day sorted and future planned these features helps the delivery manager to stay updated on every operation. 

Now, upon the proper and extra performance of the delivery riders, one can award them incentives. This makes them happy food delivery chain and the satisfaction completely fulfilled. Now one can make amends and have a happy delivery rider even if the customer has postponed the due delivery because of any problem. Also, if the customer is happy to see the desired consignment being delivered but the delivery rider is frowned upon due to management issues. There are chances that you won’t be getting a happy customer after all.