Navigating Brisbane Airport has always been a difficult, often confusing experience for passengers. Brisbane Airport Corporation and Bombardier employed Motum Design Group to tackle the many friction points within current user experiences.
Motum looked to the future to see how travellers in 2050 would experience Brisbane airport. The team asked why the holiday experience couldn't begin at the departure of traveller homes and instead required a strenuous journey to reach their final destination. Through identifying predicted traveller and air traffic trends, future technologies and evolving user experience expectations, KITE was created for the future. I was lucky enough to have the pleasure of seeing KITE come to life as project facilitator for Motum's six man team.
These statistics are only growing while travel increases, yet lacks a system which evolves with them. KITE removes human error in this process and reduces the three hour international processing window to the time it takes for passengers to drive from home to airport.
BAC's autonomous transport system, combining all existing friction points, enabling the user to begin their holiday at their front door.
A condensed used experience through minimising touch points. Eliminating check in, security, baggage drop and pre-flight processing into a two step process - all before arriving at there airport.
IDENTIFICATION: Kite identifies passenger through their digital profile and a notification is sent to passenger's smart device.
SECURITY SCREENING: This process occurs while passengers enter KITE. Baggage is screened and will not disembark if dangerous objects are identified.
XR EXPERIENCE: The traveller can engage with their digital profile to book in-flight entertainment, shopping and hospitality at Brisbane Airport or information about their holiday bookings through AR and voice command.
ARRIVAL: As friction points are minimised, passengers are free to spend their time on leisurely activities without a possible three hours of security delays, check-in issues or baggage drop lines.
SUSTAINABILITY AND FUTURE TECH: Kite is powered via hydrogen. The local sea water at Brisbane Airport's doorstep is used as the source for hydrogen production.
Francesca Symmons - Project Facilitator, CAD Work, assisted with 3D printing and other work completed in project
Isaac Bonora - All Graphic Design
Neil Janse - Renders, Human Factors and Usability, CAD.
Marco Taraborrelli - Animations, Systems and integration
Caleb Wynne - Technology and Energy
Blake Chappel - Manufacturing, Materials, 3D Printing, CAD Modelling