Gabriel Alvarez

Senior CX Strategist

Miami, FL, USA
Talented and passionate senior UX/UI designer with the proven know-how to combine engaging and intuitive user interface solutions resulting in world-class web and mobile applications. Experience optimizing the user experience for brands such as Tesla, T-Mobile, Chase, Wells Fargo, and Assurant.

Work Experience


Senior CX Strategist

Assisted in prioritizing digital initiatives, identifying emerging technologies, and standardizing customer experiences to create competitive advantage.
January 2017 - Present Florida, United States

Assurant Specialty Property

Senior UX/UI Designer

Designed and implemented award-winning, self-service solutions through responsive web applications. Responsible for defining ADA best practices. Established UX design as the first stage of all web and mobile application developments, instituting a user-centered design approach.
March 2013 - January 2017 Florida, United States


UX/UI Designer

Grasped and translated highly complex data problems into clean, organized, and engaging digital solutions. Streamlined front-end development workflows by instituting new frameworks and technologies.
December 2012 - March 2013 Florida, United States

PaperStreet Web Design

Full Stack Designer

Served the legal market in brand development, web design, and front-end web development. Communicated design recommendations and pixel-perfect mockups to clients.
May 2012 - December 2012 Fort Lauderdale, Florida, United States

Miami-Dade County Public Schools

Senior Web Designer

Developed and maintained all district websites for the fourth largest school system in the nation. Implemented a dynamic .NET content management system for the Superintendent of Schools. Optimized HTML and CSS creating global stylesheets and reusable templates.
June 2008 - May 2012 Florida, United States


Full Sail University

Master of Science Degree, Internet Marketing

Internet Marketing and Search Engine Optimization (SEO), New Media Marketing Analysis, Business Storytelling and Brand Development, Advanced Internet Marketing Strategies, Web Design for SEO, Internet Consumer Behavior and Analysis, Advanced SEO, Strategic Internet PR, Web Metrics and Analysis, Internet and the Law, & Internet Marketing Campaign Development
September 2009 - September 2010 Florida, United States

University Of Florida

Bachelor of Fine Arts Degree, Graphic Design

September 1999 - April 2005 Florida, United States


English (Native),
Spanish (Fluent),


The Stevie Awards

Awards received for innovation in customer service within the financial services industry for two applications in which I served as lead user experience designer and responsive web design developer as part of the UX/UI team at Assurant Specialty Property.


Full Sail University

Internet Consumer Behavior and Analysis Course Director Award


Full Sail University

Advanced Internet Marketing Strategies Course Director Award


Full Sail University

Business Storytelling and Brand Development Course Director Award



Branding, CSS3, Front-end Coding, HTML5, Illustration, Less, Mind-mapping, Process Flows, SASS, Search Engine Optimization, UI Design , UX Design, Web Design, Wireframing,

Applications and Technologies

Balsamiq, OmniGraffle, Creative Suite, SketchApp, Invision, Visual Studio (and other IDEs)