as a UX Design Consultant placed by software design vendor / agency NineLabs, Inc. I worked on redesigning the old web pages for Classic Web to provide a responsive flow for xsvp, svp, mvp & lvp for View Reservations, Modify Reservations, Group Bookings & Event Mgmt.

Enterprise Information Architect at State Farm Insurance as freelance IA & UX resource provided by TekSystems consulting to their client’s Enterprise Digital Strategy / Public Affairs team at the State Farm corporate HQ in Bloomington, IL. Leadership role in enterprise level taxonomy development, strategic vision & scope for Navigation Systems Design and managed metadata for localized SEO across multiple CMS including Oracle KM, SharePoint, and Tridion Content Management Systems. Facilitated requirements gathering and UX design for Call Center Support systems as well as .com and customer-facing mobile apps serving the State Farm customer base across Insurance, Banking, and Securities Industries.

Recognized for product development and design leadership in spearheading a Template Driven CMS Redesign for the company Intranet featuring a higher standard enterprise site collection (each business entity gets 1x-7 of 7 web sites each designed for a specific business purpose: Dept. Site, Team Site Project Site KM Site, etc.) 7 standard site templates, and improved User Experience design leveraging a robust gallery of available page layouts and a simple, consistent, with a library of re-useable yet configurable functional components. Rob was member of a 4 member IA + Search team which was single handedly conceptualizing and rolling out these improvements to the digital content publishing lifecycle. He was simultaneously working on several specific KM Sites, 4 Dept. Publishing Sites, a baseline Project Site book of wireframes and 2 Call Center Support Solutions. Last year he helped redesign the enterprise Learning Mgmt. System for Training (L&D’s ‘SF university’). Successfully completed 5 major company-wide initiatives as well as 3 separate Line of Business vertical projects during his tenure at State Farm.

Senior IA / UX Design at AT&T Wireless as Corp to Corp resource provided by Halo Group consulting to their client AT&T. Working on Customer Experience Design for all AT&T web properties (including mobile) for e-Commerce, Billing, & support. Validates business goals against brand and customer experience needs in preparation for app dev. Mobile app dev for smartphone & tablet, responsive web design. Sr. IA / UX Designer on the experience planning team doing IA, UX Design Approach, and serving as UX modeler doing wires and rapid prototyping for Mobile Applications development for AT&T e-commerce & AT&T wireless support. Developed 5 UX Models for Mobile App Dev in 9 months; 3 for customer support and 2 for e-commerce.

Earley & Associates – an Information Architecture consulting firm. Carlisle, MA 01741 (subsidiary of Insperity, Houston TX 77032). Sr. Information Architect serving E&A consultant in the field of Taxonomy Development and Search Engine Optimization for Microsoft enterprise search and corporate knowledge sharing applications.
Here’s a list of E&A Information Architecture Clients served during my employment with Earley & Assoc. Including:

Hewlett-Packard Customer Support– Palo Alto, CA & Boise, ID
Mass Mutual Insurance– Springfield, MA Provided content types & search facets development, taxonomy and metadata mapping for SharePoint 2010 Project Management Portal
Allstate Insurance – Northbrook, IL
Charles Schwab – San Francisco, CA
Franklin Templeton Investments– Dublin, CA & St. Petersburg, FL
AARP – Washington, DC
Phillips Health Care (medical imaging systems KB) – Cleveland, OH & DA Best, Netherlands
Term Library development, navigation systems re-design and UI for Support Solution’s ‘Search & Browse’ applications, unified media / marketing asset database, training content and Care Center / Customer Support procedures.

Sr. Solutions Architect, Applications Architecture Design & Dev of EMC Consulting UX team lead on the design or redesign of over 20 different enterprise (large scale) corporate portals requirements & navigation systems
NYC Economic Development Corporation Intranet Portal I designed EDCis.com corp. intranet and collaboration platform a RE & Legal affiliate of the NY City mayor’s office that plans and arranges funding for city refurbishing projects.
First horizon financial Corporate Intranet WCF & MOSS Site Collections, Workflow driven apps, Document Repository, & Integration of existing publishing content, internal communications, and multi-media content mgmt. NYC Department of Health & Mental Hygiene – NY, NY I was the IA for a huge digitization effort 4 the NYC DOH also provided this client with working Governance Plan document, Governance Training Seminars, Governance Planning Workshops
International Monetary Fund 1) Information Architecture expertise re-working of Site Map and Navigation systems for a Global Knowledge Exchange utilized by field agents of a large financial services entity (World Bank & IMF, Washington DC). 2) Delivered wireframes for unified Extranet for IMF/World Bank external partners where scores of separate applications could be unified upon a single shared platform [SharePoint 2010 with some custom .Net app dev.] 3) Worked with the IMF to optimize Local Search results via improved metadata mgmt. and UI enhancements.
Corning, Inc. – Corning, NY engineering innovations, product design, and manufacturing focused on team sites and project management, I re-designed their User Experience for the corporate intranet sites and associated collaboration tools suite.

C2C Sub-vendor under Intelliswift, inc. via Designed4use, Inc., a software design Consulting firm. Rob was UX Architect & Design on 4 apps and
Service Application Design and UX Architect for RAD (Rapid Application Development) Team on PricewaterhouseCoopers US IT (Internal Business Apps Arch & Dev) Tampa US Internal Field Service (IT) office. Created User Experience prototypes for 3 applications in Agile Kanban product lifecycle using Axure, Node.js and React.js. Contributor to an Enterprise-wide effort to establish, standards, best practices, learning materials and a reusable component library or “UI Toolkit” to be shared to create a common look and feel across all internal US IT Service apps. Defined User Experience methods, roles tasks and deliverables for the US Internal Field Service. Designed 2 Independence Assessment Dashboards, Redesigned PwC Assurance App with Sales Force Canvas Team I served as UI / Usability advisor helping the Assurance exec committee and corresponding IT project team to get more ‘Walk Me’ like UX / Usability Instructional Design, On-Line Help and Contextual Navigation Assistance ( working with their auditing and accounting teams) on rebuilding their dashboard app from ‘the ground up’ Utilizing Salesforce as the newly minted CX Mgmt platform of choice and also did axure wireframes & interactive prototyping for one Human Resources app for “Direct Admissions” Partner Candidates evaluation forum – and All four of these PwC app I designed (or redesigned) were Mobile First, Responsive Touch friendly AppKit 2.1 design platform. iOS, Android Material, React.JS, Angular 5 and above.

Senior-level design professional with over 20 years of experience in the software & application development field. AS a Analyst, Artist & Developer Robert has been involved in almost every aspect of the design process from user testing, comparative product research, rapid prototyping & design docs for proposed solutions, and delivering on the promise of those proposed design specifications. He helps clients sort out and simplify complex IA issues via content analysis User Interviews, Usability Testing and innovation page layouts and UI Controls to create a reusable User Interface controls Library and template driven system of page layouts and progressive disclosure of information using mobile-first. Touch-friendly Interaction design techniques.

Nov 2018-Present UX Design & Product Mgmt. Analyst Axis Capital / Axis Global Re-Insurance
Worked with Web Development team to re-invent UI for a Global Property Pricing Program for $25mil + Commercial Property CAT Insurance Quotes, interfacing with AIR and RMS CAT predictive modeling systems.

Mar 2018-July 2018 Pricewaterhouse Coopers, 4040 Boy Scout Blvd, Tampa FL 33607
C2C Sub-vendor under Intelliswift, inc. via Designed4use, Inc., a software design Consulting firm
Service Application Design and UX Architect for RAD (Rapid Application Development) Team on PricewaterhouseCoopers US IT (Internal Business Apps Arch & Dev) Tampa US Internal Field Service (IT) office.

Photoshop (4 Courses) Illustrator (2 courses) Adobe Premier, After Effects, Video for Multimedia, Website Design, Adv. User Interface Design, Magic Sauce of Producing Multimedia, A tour of Multimedia Gulch SOMA

Technical Theater (Set Design, Art Direction, Lighting, Set Design, Stage Mgmt.) and Film Studies (writing, editing & cinematography)