Dawn Portalatin
Customer Service Rep
Indianapolis, IN, USA
3175409102
be.net/dawnportalatin
I am a motivated individual with a creative mind set. Diplomatic and tactful with professionals and non-professionals at all levels. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
Work Experience
Small Engine Warehouse
Customer Service Rep
Customer Call Center experience, Use of Netsuite and Podium, Customer contact via phone and email, Assisting customers with purchase, Credit Card Refunds and prorated credits to accounts, Cancellation of Accounts, Billing inquiries, shipping discrepancies, Handling disgruntled customer from start to resolution.
January 2016
- Present
Muncie, Indiana, United States
Destrange Graphics
Freelance Graphic Artist/ Designer
Digital Photography
Photo Manipulation
Graphic Creation/ Design
Flash Animation
3D Modeling/ Rendering
Video Editing
HTML, XML & CSS
Traditional Drawing
Professional Communication
Time Management
Photo Manipulation
Graphic Creation/ Design
Flash Animation
3D Modeling/ Rendering
Video Editing
HTML, XML & CSS
Traditional Drawing
Professional Communication
Time Management
Present
Indianapolis, Indiana, United States
Progressive Design Apparel
Catcher/ Shipping and receiving
Quality control, shipping and receiving of materials, customer service
August 2014
- January 2016
Indiana, United States
Speedway LLC
Co-Manger
May 2013 to August 2014
Responsibilities Daily invoicing, responsible for accuracy in counting inventory, daily cash handling, and resolution of customer service issues Accomplishments Building a great rapport with co-workers and customers. I have demonstrated 9+ years cash handling experience, coaching and training employees, excellent phone etiquette
Responsibilities Daily invoicing, responsible for accuracy in counting inventory, daily cash handling, and resolution of customer service issues Accomplishments Building a great rapport with co-workers and customers. I have demonstrated 9+ years cash handling experience, coaching and training employees, excellent phone etiquette
May 2013
- August 2014
Indianapolis, Indiana, United States
Intelgy Inc.
Graphic Designer
Created basic images, buttons and icons for website for one month
January 2013
- February 2013
Indianapolis, Indiana, United States
Massage Envy
Massage Therapist
Use of customer service to book appointments
Create and provide a serene setting to receive a massage
Use of Swedish massage, Chair massage, Deep tissue massage and other holistic modalities
Create and provide a serene setting to receive a massage
Use of Swedish massage, Chair massage, Deep tissue massage and other holistic modalities
2008
- 2009
Glen Ellyn, Illinois, United States
DTI Warehouse
Customer Service Representative
Customer Call Center experience, Use of Speakeasy and VeriSign (address verification system), Customer contact via phone, chat and email, Assisting customers with purchase, Credit Card Refunds and prorated credits to accounts, Cancellation of accounts, Billing inquiries, Filing and Faxing
2006
- 2007
Bolingbrook, Illinois, United States
Beck's Book Store
Cashier/ Stocking/ Assistant Supply Buyer
Answering Phones, Customer Service, Use Credit Card and Check Machine
Credit Card Refunds, Counting Out Drawer
Filing and Answering Phones, Communicating with Vendors, Checking and Receiving Shipments, Evaluating Invoices, Making Purchase Orders
Assisting customers with purchases, Checking out customers
Credit Card Refunds, Counting Out Drawer
Filing and Answering Phones, Communicating with Vendors, Checking and Receiving Shipments, Evaluating Invoices, Making Purchase Orders
Assisting customers with purchases, Checking out customers
2001
- 2004
Chicago, Illinois, United States
Education
Rasmussen College
AAS Digital Design and Animation
January 2010
- December 2012
Rockford, Illinois, United States
Skills
Adobe Illustrator,
Adobe Indesign,
Autodesk 3Ds Max,
Customer Service,
Digital Photography,
Dreamweaver,
Flash,
General Office Skills,
Photo Manipulation,
Photoshop,
Premiere Pro,