David May

User Experience Design & Product Leadership, User Advocate

St. Petersburg, FL, USA
I’m a seasoned user experience design leader who is passionate about creating products that customer’s value, achieve business objectives, and improve user enjoyment and adoption. And successfully led diverse, talented teams of user researchers, product designers, interaction designers, and front-end engineers, in the methodologies and practice of experience design.

To get customers to love products as quickly as possible, my teams design on a base of empathy and understanding for the user and deep knowledge of the business and customers. I also create a safe, collaborative environment that fosters experimentation, implement a nimble, iterative design process, and promote a delivery system of continuous releases—all with an eye towards meeting key results.

Designed and shipped products for mobile, wearables, web, desktop, SaaS, IoT, conversational UI, AI (Natural Language Understanding and Machine Learning), and paper-based systems using a variety of techniques and technologies.

Work Experience

Inspirata

Director, User Experience and Design

• Building and leading a team of product designers and researchers to create engaging experiences that help cancer researchers, clinicians, and patients make more-informed decisions about oncology care
• Structuring and implementing a continuous user research initiative to better understand and empathize with our users and customers
• Developing the design system and general design language for the Inspirata suite of products
• Implementing a dual track agile system of discovery and delivery to plan and ship product releases at a fast, iterative pace
Tampa, Florida, United States

CareSync

Product Design Manager

• Guided the user experience and visual design of all CareSync products and platforms
• Elevated the design maturity of the organization by evangelizing design thinking and UX best practices to rapidly deliver valuable solutions to customers and users
• Lead, motivated, and coached a team of passionate designers to work collaboratively in the delivery of intuitive, enjoyable solution
• United the product design team on a design process that aligned with their strengths, followed best practices of discovery, artifact creation, and delivery, and allowed for continuous improvement of their individual and collective skill-set
• Hands-on creation of design solutions to meet release goals and product deliverables
• Worked closely with engineering to evaluate feasibility and maintainability of all designs
• Product owner and subject matter expert for the CareSync mobile apps
June 2016 - December 2017 Florida, United States

Gulfstream Aerospace

User Experience Strategy & Design

• Established proven, repeatable, user-centered design process for use in the creation of high-quality iOS & Android mobile apps
• Designed and delivered high-profile products, from initial ideation to release, that elevated and showcased the complexity and scope of projects the team produced
• Stood up a mobile-focused, usability testing framework and portable lab that opened the team unique solutions to observed user struggles
• Conducted user research and usability testing, and leveraged key insights and proven design patterns to create valuable, best-in-class experiences
• Developed an actionable, multi-platform, mobile design system and interactions guide that leveraged and expanded the existing corp­orate branding
February 2014 - June 2016 Georgia, United States

ComponentOne

Creative Lead & UX Architect

• Implemented a user-centric, design thinking approach that resulted in a 79% increase in revenue from 2007 to 2012
• Served as UX architect for all ComponentOne products, marketing, and web properties
• Product manager for web properties which included eCommerce, community self-service help, and SaaS sites; manager of the design and web teams
• Responsible for the professional growth of all designers and design interns
• Collaborated with other product managers, subject matter experts, and developers to establish technical specifications and analyze trade-offs between usability, performance, and business needs
• Researched user behavior and transformed insights into business and user requirements, functional specifications, wireframes, intended interaction documents, and final UI designs
• Liaisoned usability analysis between business units and engineering team
• Managed product evangelists, planed and budgeted grassroots activities, and direct self-help content creation (blogs, videos, webcasts, and presentations)
• Directed all print and online advertising campaigns, including messaging and design
June 1999 - January 2014 Pittsburgh, Pennsylvania, United States

Skills

Abstract, Analysis, Balsamiq, Card Sorting, Competitive Analysis, Content, Contextual Interviews, Design, Design Sprints, Discovery Process, Experience Design, Facilitation, Field, Flinto, Group, Information Architecture, Mapping, Modern Design, OKRs, Personas, Proto.io, Prototyping, Requirements Gathering, Research Methods, Sessions, Stakeholder, Strategy, Studies, Surveys, Systems, Task, Team Leadership, Testing, Thinking, Usability, Use Cases, User, User Empathy, User Interviews, User Journey, Ux, UXPin, Wireframing, Workflow Analysis, Workshop, Zeplin,

Certifications

Certified ScrumMaster (CSM)
Scrum Alliance
License 000460462

NN/g-certified User Experience Practitioner (UXC)
Nielsen Norman Group
License 1012950

Workshops & Conferences

2017
Silicon Valley Product Group: How to Create Products Customers Love, San Francisco • svpg.com
HIMSS17 Healthcare IT Conference • himssconference.org

2016
NN/g UX Conference, DC • nngroup.com

2014
ModevUX, DC • modev.com

2010 - 2012
SXSW • sxsw.com/interactive

2010 - 2011
Future of Web Design, NY • futureofwebdesign.com

2010
jQuery Conference, Boston • events.jquery.org

2007 - 2009
MIX UX & Web Conference • visitmix.com

2007
MIX: Usability & Interaction Design Workshop, DC • visitmix.com

Honors

Web Designer Magazine, 200 Essential Tools and Trends
Participated in the magazine's 200th anniversary feature article

Work featured in Web Designers Idea Book Volume 3 McNeil, P. (2013) http://thewebdeslgnersideabook.com/volume-3/