• Scaling experience design coverage on internal firm projects by 450% through the creation and implementation of a staff upskilling and mentoring initiative focused on design practices and principles for non-designers ('Citizen Designers')
• Working alongside a team of talented UX leaders to establish a firm-wide design process and design system, and implement design ops and research ops best practices
• Strategy and design for large-scale, high profile, enterprise solutions that add value and meet the needs of the business while improving user enjoyment and efficiency
• Involved with the corporate evangelism initiatives of accessibility, inclusion, and user empathy

• Built and led a team of product designers and researchers in the creation of engaging experiences that help cancer researchers, clinicians, and patients make more-informed decisions about oncology care
• Structured and implemented a continuous user research initiative to better understand and empathize with our users and customers
• Developed the design system and general design language for the Inspirata suite of products
• Implemented a dual track agile system of discovery and delivery to plan and ship product releases at a fast, iterative pace
• Facilitated ideation workshops with new customer and partner organizations to uncover opportunities to add value through enhanced experiences

• Guided the user experience and visual design of all CareSync products and platforms
• Elevated the design maturity of the organization by evangelizing design thinking and UX best practices to rapidly deliver valuable solutions to customers and users
• Lead, motivated, and coached a team of passionate designers to work collaboratively in the delivery of intuitive, enjoyable solution
• United the product design team on a design process that aligned with their strengths, followed best practices of discovery, artifact creation, and delivery, and allowed for continuous improvement of their individual and collective skill-set
• Hands-on creation of design solutions to meet release goals and product deliverables
• Worked closely with engineering to evaluate feasibility and maintainability of all designs
• Product owner and subject matter expert for the CareSync mobile apps

• Established proven, repeatable, user-centered design process for use in the creation of high-quality iOS & Android mobile apps
• Designed and delivered high-profile products, from initial ideation to release, that elevated and showcased the complexity and scope of projects the team produced
• Stood up a mobile-focused, usability testing framework and portable lab that opened the team unique solutions to observed user struggles
• Conducted user research and usability testing, and leveraged key insights and proven design patterns to create valuable, best-in-class experiences
• Developed an actionable, multi-platform, mobile design system and interactions guide that leveraged and expanded the existing corp­orate branding

• Implemented a user-centric, design thinking approach that resulted in a 79% increase in revenue from 2007 to 2012
• Served as UX strategist for all ComponentOne products, marketing, and web properties
• Product manager for web properties which included eCommerce, community self-service help, and SaaS sites; manager of the design and web teams
• Responsible for the professional growth of all designers and design interns
• Collaborated with other product managers, subject matter experts, and developers to establish technical specifications and analyze trade-offs between usability, performance, and business needs
• Researched user behavior and transformed insights into business and user requirements, functional specifications, wireframes, intended interaction documents, and final UI designs
• Liaisoned usability analysis between business units and engineering team
• Managed product evangelists, planed and budgeted grassroots activities, and direct self-help content creation (blogs, videos, webcasts, and presentations)
• Directed all print and online advertising campaigns, including messaging and design