- Conduct workshops with internal stakeholders to understand business requirements and goals

- Conduct user research via online interviews with potential and current customers to understand user needs

- Design high fidelity prototypes of user research sessions

- Analyse and present user research findings to internal stakeholders

- Work closely with design agencies throughout the project

- Implementing design processes

- Conducting internal app testing and research

- Advocating and educating the importance of UX internally

- Driving all things UI/UX in GoCar

- Kiosk screen UI

- Digital transformation

- Interactive voice response (IVR)

- Hotlink Red App

- Web revamp concepts

- UI/UX for a bank website feature

- Micro sites

- App concepts

- UI/UX for a course creation and consumption web app

- Sales pages; A/B testing different designs

- Typography posters