Sr. Technical Project Manager - Led Kanban & SCRUM Projects for Omni-Channel Retail eCommerce Rollouts, Security Refreshes, Feature Customizations and AWS Hosting Migrations for two National Mid-Market retailers on the Magento eCommerce Platform.

● Sr. Architect & Agile Project Manager w/ National Energy & Logistics rm with 12 Operational Facilities and Distribution centers across the US. Refactored all ERP Systems modules, including Omni-Channel B2B eCommerce, Invoicing, Receiving, Consignment, Inventory, and Reporting systems & reduced overall code base by over 60% & improved application performance by over 80%.

● Program Manager for externally-focused Partner Platform Initiatives with Google, Zend Technologies and Amazon Web Services including strategic planning, executive peer review and implementation management activities.

● Sr. Architect & InfoSec Specialist - Sr. Architect & InfoSec Specialist - Led Project Teams for AWS Migration of 400+ WordPress & Magento Hosting Clients & led Incident Response Teams that remediated 15+ Compromised Magento eCommerce (Wholesale B2B, Omni-Channel B2B, Retail B2C, Omni-Channel Retail B2C) installations. Selected by Magento, Inc as Co-contributor for the Magento Security Best Practices Guide.

● Executive Liaison and PM for Enterprise Omni-Channel eCommerce Client projects, also including HIPAA, PCI & Security Compliance Programs, Windows Infrastructure Engineering & Modernization Projects, Data Center to Cloud Platform Upgrade Program, and E-Commerce Re-Platforming Programs.

In addition to my VP of Ops duties, I also assisted with Project Management & Consulting for the Creative, Interactive, and Enterprise Solutions Divisions.

● Internal Project: Teamwork Salesforce.com Implementation (Architect & Program Manager) Developed Sales, Service, Content, Knowledge & KCS Programs integrated with the Company's Strategic Growth Plan with Board of Directors & CEO - More than doubled sales in 12 months!

Implemented Salesforce.com Sales Cloud, Service Cloud, CRM Content, PM, Custom Reports & Dashboards, Ticketing & Custom work ows & applications.

● Client Project: The Schumacher Group (Architect & Project Manager) - Worked with CIO, VP of IT, and Manager of IT Services to develop a Salesforce.com Knowledge & KCS Strategic Program

Implemented Salesforce.com Sales Cloud, Service Cloud, CRM Content, PM, Custom Reports & Dashboards, Ticketing & Custom work ows & applications and integrated Salesforce.com Service Cloud, Service Console and their Custom Self Service Portal with Salesforce.com Knowledge - Cut ticket volume & MTTR by 50%!

A fun and non-stop challenge of taking startup from concept to taking orders and covered in the

- New York Times : http://www.thedailyhookup.com/page/press

- Forbes : http://www.forbes.com/sites/edzitron/2011/09/12/dot429

... in less than 6 months...

● As Interim Chief Technology O cer developed Business Plan, Operational Plan, and Investment Relations
Strategy w/ CEO.

● Sta ed & Managed P&L for IT Engineering & Services organizations with engineers & operations and support sta in Washington, DC, Lafayette & New Orleans, LA, San Francisco, CA and Chennai, India.

● Architected and Managed Projects for Salesforce.com Service Cloud and Sales Cloud Implementation & Retail E-Commerce implementation on Amazon Web Services.

Contractor - Lead Systems, Software, and Network Architect for ATG Professional Services Group.


● Software and Systems Architecture Lead for Fortune Global 500 implementations of ATG Service & Self Service, Knowledge Management (KM), and Enterprise Search Systems and ATG Commerce systems across B2C, B2B and Omni-Channel Retail businesses.

● Developed customizations of the ATG J2EE suite using JBoss, WebLogic, Solaris, Linux, Eclipse , Subversion, Ant & Perforce on Oracle & SQL Server, integrating with CRM, Document Management, and Intranet systems.

● Awarded Dell’s Outstanding Achievement Award for designing and implementing Wisdom, Dell’s first Global KM system used by employees in IT, HR, Manufacturing, Sales, Finance, & Services all around the globe.

● Integrated ATG’s J2EE platform with Dell’s SharePoint, Monitoring, and Remedy, Seibel, and Salesforce.com
CRM Systems using JBoss, IIS, SQL Server 2005, Oracle, F5 BigIP & 3DNS, Ant and VSTS.

● Achieved ITIL/ITSM Foundations Certi cation, Led Dell’s Global ITSM (ITIL) KM Initiative and Developed Instructor-led and Online Knowledge Centered Support (KCS) Training Program.

● Spearheaded Factory Globalization Program through remote training (APAC) and assignments in Limerick Ireland, certifying Dell’s MFG, IT Support, Development, and QA teams on KCS and ITSM best practices.

● Architect for Dell’s ATG Primus KC6 & Enterprise Search rollout, custom J2EE & IIS applications

● Managed software deployments, architecture, capacity plans, and tests of .NET and GE Pro cy Cimplicity SCADA and HMI systems for 13 plants in the US, Brazil, Ireland, Poland, Malaysia, China, and India.

● Awarded GE Fanuc 2006 Automation Discovery Award for outstanding achievement at Dell for Reducing the Volume and MTTR of Severe Factory IT Issues by 50% and Implementing a "build-to-order" factory automation system allowing a new product to be manufactured every 6 seconds, doubling factory output!

* Designed and coded IT trouble ticket, asset management, knowledge base, and client-server systems in Java, Visual Basic, C#, SQL Server, and MySQL & PostgreSQL.

* Developed real-time automated futures and commodities trading systems in Visual Basic, VB.NET and C++ for hedge funds using the Trading Technologies XTrader API (XTAPI).

* Developed custom Exchange / Outlook and Lotus Domino / Notes application systems in VB, C++, and Java.

* Developed Medical Billing, Electronic Medical Records, and HIPAA Compliance Solutions using AltaPoint, MediSoft, SCO Unixware, AS/400, Linux, OpenBSD, Windows 2000, Paradox, SQL Server, and DB2.

* Developed the IBM, State of Louisiana, State of Texas, State of Indiana & Time Trend Site & Online Catalog, with over 30k products, dynamic pricing and (at the time) the only online custom configuration engine for IBM Certified custom built systems.

* Assisted in hiring selection of and directed technical operations of E-Commerce Team.

* Developed the Business Plan for start-up firm, later sold to the Graham Group Agency (http://www.graham-group.com/).

* Developed Web content, Interactive CDROM (Flash & Shockwave), Audio CD, and Imaging and Printing Projects using Macromedia Dreamweaver, Director, Flash, Illustrator, Photoshop, and text editing utilities.

* Worked with Grammy Award Winning Artist Chubby Carrier and the Bayou Swamp Band Under Right-Click Records, a Division of Net-Step Media, LLC. - Interactive CD, Web Development, Programming, Digital Interactive Audio, Post-Production Assistant.

* Developed Perl and C++ based interactive web applications for dynamic web content systems on Linux & Irix running Apache and MySQL.