Arleen Fung

San Francisco, CA, USA

Work Experience

Luvocracy

Operations Assistant

Manage and train an offshore-outsourced team of 30 from Manila, Philippines on daily operations.
Communicate effectively with vendors and provide user support while managing, processing, and tracking customer purchases to ensure accuracy, fraud protection, and timely arrival.
Collaborate with all departments to test prototype interfaces and provide back-end feedback to improve quality, transaction processes, user experience, and working to eliminate potential issues.
Generate queries, correspondence, reports, forms, and specialized emails.
Intensively research and maintain website content to fortify and expand the database.
September 2013 - Present San Francisco, California, United States

JYJZ

Product Manager

Created the JYJZ brand from the ground up—including logo, look and feel, and constant innovative window displays.
Created JYJZ's first online brand presence through social media; designed all marketing artwork.
Worked directly with CEO for purchasing of merchandise on a per fashion season basis.
In charge of marketing efforts: created multiple promotions and events, which lead to an increase of sales by 30% or more during the duration of the promotion.
Worked directly with vendors, local brands, and bloggers for collaborations.
Corresponded with all types of management while tracking email marketing and analyzing social media statistics daily.
March 2012 - September 2013 San Francisco, California, United States

CBS

Promotions Assistant

Built online media content while working with Wordpress and Photoshop.
Drove traffic to 99.7 NOW! radio station website through constant campaigns and events.
Assisted Event Coordinator with on-site set up while creating giveaways and contests.
Served as a liaison between the public and radio station to build strong connections with new listeners and to maintain existing relationships.
October 2011 - September 2012 San Francisco, California, United States

Warner Music Group

Marketing, New Media, Promotions Intern

Worked daily with programs: PMDJ, NUFIS, Sound Scan, Silverpop, Media Base, and FileMaker.
Researched daily to build new media and content for online social networks.
Increased fan base and online presence for Rhino artists through grassroots marketing.
Assisted in multiple social media campaigns for various Rhino artists from start to finish.
Corresponded and maintained strong relationships with radio stations across the nation.
Collaborated with the Creative department to design and create one-sheets for Radio Promotions and online website.
September 2010 - December 2010 California, United States

Freeborn Hall (University Of California- Davis)

Student Manager

Researched archives and assisted with preparation designs for 50th Anniversary banners.
Set up venue for concerts, conferences, banquets, and other special events.
Led a team of seven or more to prepare the facility for the next immediate event.
Efficiently communicated with clients, guests, and managers during events with a maximum capacity of 1300+ people.
April 2009 - September 2011 California, United States

Education

University Of California - Davis

Bachelors in Design

September 2007 - September 2011 Davis, California, United States

Languages

English (Native),
Chinese (Fluent),