As Senior Enablement Operations Manager, I lead the full project life cycle ranging from program evaluation to requirements gathering, team coordination, platform testing, and vendor selection and management for the successful enterprise-wide launch of the learning management system (WorkRamp) in Jan 2023. Through my outstanding technical skills, I coordinate the intake process for the Enablement team through Jira, offering open access for internal stakeholders to submit requests for internal communications, training, product updates, and related data.

Highlights of accomplishments in this role include:

• Managed vendor presentations and introduced requested systems within the beta testing environment, reducing 70% in LMS platforms, decreasing $44K in annual tech spend, and saving 1600+ administrator hours annually.

• Upgraded the process of employee onboarding through the new procedure and generated detailed, step-by-step documentation for the internal methods.

• Leveraged an intra-company portal, Simpplr to establish communications apparatus for all lines of business, streamlining customer-facing teams’ access to relevant information.

• Assessed training needs and facilitated team with WorkRamp’s implementation to enhance productivity in compliance with operational directives.

During this role, I aided the Revenue Operations team by streamlining requests and revamping intake procedures via Smartsheet while engaging with internal stakeholders. By exhibiting my strong administrative skills, I supported the training/learning needs of sales teams consisting of over 400 employees, including sales development, new business sales, partner sales, and account management involving triaging requests, stakeholder requirements collection, projects prioritization, and project progress monitoring for members of the Enablement team.

Highlights of accomplishments in this role include:

• Assisted stakeholders in forwarding specifications via exact input points on forms and aided the sales enablement team in providing accurate deliverables.

• Administered functions associated with the request and data tracking for the sales enablement team by designing project management infrastructure, resulting in repeat business.

• Organized operational data of sales and customer services divisions to support leadership in future decision-making and gaining resources, the consolidated data utilized by executive management during the merging of both departments.

• Employed a comprehensive and accurate system along with multiple learning/enablement tools for workflow management, increasing accountability in each part of the organization.

While serving as Senior Instructional Designer, I delivered excellent technical and design services to administer learning content via LMS (SkillJar) and Sales Wiki (Confluence) and created and operated an automated onboarding program (Enboarder) for desired execution of a consistent new hire experience. My innovative mindset allowed me to contribute towards business advancement activities by partnering with sales trainers and sales leadership for new onboarding system development, which later adopted by engineering and HR for onboarding needs.

Highlights of accomplishments in this role include:

• Promoted from instructional designer to senior instructional designer based on top-quality performance and on-time completion of all projects and programs.

• Improved staff performance and overall effectiveness by deploying an automated onboarding program via Enboarder and providing a consistent, tailored experience to all new sales hires.

• Increased understanding of new hires with the company policies and procedures by launching a hybrid learning experience and controlling the direction of onboarding endeavors for new hires, managers, and sales trainers.

• Fulfilled e-learning needs by leveraging expert knowledge while producing, editing, and publishing relevant content via the LMS, webinars, and live training.

Utilizing my effective leadership and subject matter expertise, I directed staff for all experiential design, marketing, and brand promotion operations and prepared a pipeline to reach short- and long-term objectives. In addition, I examined data to generate and publish Thinkwell’s Guest Experience Trend report. I comprehended and translated the company's offers into captivating digital and print marketing material for the website, social media, brochures, decks, e-blasts, infographics, and promo swag to communicate with a diverse and large clientele, focusing on the future growth of the organization.

Highlights of accomplishments in this role include:

• Outperformed marketing tasks and transitioned from Graphic Designer to Business Development Coordinator and then to Marketing Manager within three years.

• On-boarded a new client- The Smithsonian, by re-establishing an employee volunteer group focused on improving the local community through fundraising events and community service.

• Interacted with global customers and facilitated clients with English and Chinese websites and other marketing collateral while entering new markets.

• Developed and controlled social media and website platforms to monitor product visibility and further the company’s vision, attracting new clients.

• Mentored personnel and developed high-performing teams to execute endeavors concerned with community outreach, driving additional business and attention of high-profile clients to the company.

• Operated a $200K annual budget and coordinated marketing operations to balance the company's objectives and customer satisfaction.

I offered administrative oversight to carry out clerical operations related to data entry, pre-press, and press checks while managing archive and library materials. In harmony with these duties, I identified customer demands and led operations associated with cost-effective creation and coordination of graphic design, web design, and photo editing. I also delivered graphic design services for various print and digital media projects, both for the CEO's and clients' projects.

Highlights of accomplishments in this role include:

• Contributed to the execution of high-profile global projects, such as the USA Pavilion, Shanghai Expo 2010; Information and Technology Pavilion, Shanghai Expo 2010; Louisiana Old State Capitol, and provided appropriate print and digital graphics.

• Prepared three books for a single project for the CEO's family history by performing graphic layout, copy, conducting pre-press and press checks, and editing functions to ensure the final products meet the CEO's quality standards, attaining maximum satisfaction and repeat business.

• Nurtured productive relationships with a local print vendor, producing high-quality digital media deliverables.

• Facilitated designers with arranging data of company material and information by developing a graphics catalog of available products and services, saving time for staff.

Project manager for feature theme exhibit, "Wild, Wacky & Wonderful California." Provided oversight for exhibit production. Team leader for crew of 20. Acquired research information, photography & wrote text for exhibits. Designed graphics, aided in spatial planning, brainstormed ideas for activities & displayed exhibit materials. Used phone & e-mail for communicating with clients and contributors. Improved & managed budgeting system.