Managed end to end design for the following product initiatives:

Move Portal - designed a section in the customer portal that enabled users to manage logistics regarding their security system, and their move (if they have that need).

Internal Sales Application - redesigned Frontpoint’s internal sales management application from the ground up for the internal sales teams to better facilitate inbound and outbound sales.

Panel Swap - introduced the ability for users to swap security systems in the setup wizard for existing customers.

Sensor Management - designed an experience from the ground up where users can view and manage their sensors by renaming them, testing them (exclusive to door/window sensors), and viewing sensor-specific activity

Enhanced a case management application for a government agency by digitizing the manual process of bulk case transfers between branches, significantly reducing average case transfer processing time.

Designed an application that allows the processing and management of contracts with vendors for a government agency, resulting in streamlined document management and the reduction of approval times for vendors to coordinate with the agency.

Redesigned the experience for a form-based application that lenders use to process an annual certification with a government sponsored entity (GSE), resulting in a reduction of error rates and operations costs due to the increased clarification in requirements from agency to the lenders.

Conducted usability analysis and developed visual designs for an analytics platform that provided users an insight driven experience and an integrated workflow to enable program risk management.

Created executive client presentations for management teams that included overall presentation designs and content organization.

Mentor students who want to learn user experience by helping them:
- Understand UX Principles based on user-centered design (UCD) methodology
- Intersect user, business, and technical goals to formulate a successful Minimum Viable Product
- Perform usability tests/surveys based on user personas
- Construct wireframes and build interactive prototypes
- Prepare resumes and interviews to align them with student career goals

Applied UCD principles to conduct user research with high school students and counselors, define information architecture for counselor dashboard, plan interaction design for students via SMS, and analyze heuristics of usability for Calolo users, resulting in improved digital products in ed tech.

Collaborated in Agile/scrum environment to wireframe and prototype mockups to test functionality, aesthetics, and reach potential of counselor dashboard and SMS service.

Wrote effective copywriting to clarify communication among users and maximize engagement. Resulted in increased growth of users week over week, as well as higher engagement from students and counselors alike.

-Successfully automate and maintain metrics reporting processes for the team's monthly capitalizable projects, increasing capitalization opportunities on a per project basis.
-Evaluate inbound, outbound, transfer, and any other logistics inefficiencies by aggregating data through data-mining techniques in SQL and consolidating the data in Excel, providing a cost breakdown in the transportation value chain and, in return, maximizing cost savings opportunities on a per software project basis.
-Analyze and interpret weekly variances and trends in team headcount, ensuring that the software development managers maintain actual headcount numbers to the forecasted headcount for the fiscal year.
-Forecast and analyze budgets for software developer headcount, resulting in visible cost savings opportunities and setting budget expectations for a future time period.

-Assembled, implemented, and measured A/B and multivariate statistical and analytical tests via testing software (Optimizely), incrementally maximizing customer lifetime value for Webs customers.
-Communicated results and next steps from analytics testing, resulting in the execution of successful iterations.
-Developed qualitative surveys complimentary to the A/B analytical tests, providing qualitative insight in the maximization of customer lifetime value for our customer base.
-Analyzed and modeled analytics presentations through high value research in order to demonstrate to management business impact regarding the value and retention of Webs and Pagemodo customers, driving more high value customers to the corporate blog content.
-Managed and maintained company database through data-mining techniques, including SQL programming, in order to to deliver performance reports of online acquisition marketing campaigns in an effort to maintain marketing ROI.
-Collaborated on "spammy" content removal efforts in order to positively impact organic search traffic to Webs external website. Resulted in an increase in SEO rankings.
-Accelerated weekly email marketing initiatives with UI designers, leading to an increase in sales of the added-value website builder provided by Webs, as a result, retaining a larger percentage of Webs customers.

Finishing my senior year at University of Maryland after my internship at Amazon.com. Expected Graduation: December 2015.