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I am an experienced and passionate senior User and Customer Experience practitioner with strong skills in interaction design, customer research, design strategy, leadership and organisational change.

I have been working in Design & UX for over 10 years. In that time, I’ve been exposed to many different project… Read More
I am an experienced and passionate senior User and Customer Experience practitioner with strong skills in interaction design, customer research, design strategy, leadership and organisational change.

I have been working in Design & UX for over 10 years. In that time, I’ve been exposed to many different projects with wide-ranging goals. This has given me a broad set of skills, particularly enhanced by the variety of companies I’ve worked for. I’ve worked for myself, founded startups, developed products and been part of and managed teams.

My primary skill and focus has always been user centered design and interaction. This naturally has evolved into a desire to understand and improve the overall customer experience. I am fascinated by the cognitive psychology aspects of UX/CX and find it extremely satisfying solving the issues that arise throughout complex usability problems.

I work collaboratively with all stakeholders to understand and create consensus around the issues, constraints, and dependencies involved in each project. The solutions arrive from generating ideas within the team, customer research, validating assumptions and prioritising outcomes. Read Less
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