Jake Lingo
Platform Services - Training Coordinator (TA)
Orange, CA, USA
925.628.5391
be.net/Exhumed
“Nothing great in the world has been accomplished without passion.” - Georg Wilhelm Friedrich Hegel
Work Experience
Blizzard Entertainment
Platform Services - Training Coordinator (TA)
• Organizing and scheduling Training events (Courses, New Hire Onboarding, ISTQB Certification training)
• Serving as the Interim New Hire Onboarding Trainer for Team 1 QA while the current Trainer Liaison is out on leave
• Frequent Communication with Vendors, Developers, Management, & International Blizzard Employee’s
• Serving as the Interim New Hire Onboarding Trainer for Team 1 QA while the current Trainer Liaison is out on leave
• Frequent Communication with Vendors, Developers, Management, & International Blizzard Employee’s
January 2015
- Present
Irvine, California, United States
Blizzard Entertainment
QA - Analyst II - StarCraft II/Heroes of the Storm
• Discovery and entry of over 780 Issues/Bugs (185+ being Audio related)
• Operation and utilization of numerous QA testing tools
• Created information rich test documentation for sound testing and surround sound testing
• Generated awareness for 5.1/7.1 Surround Sound testing in QA
• Experienced testing World of Warcraft, StarCraft II, Heroes of the Storm, & Diablo III
• Mixed/Edited Blizzard musical scores to play in QA lobby
• Recorded/Edited video narrative for StarCraft II Editor training videos for the QA Training team
• Operation and utilization of numerous QA testing tools
• Created information rich test documentation for sound testing and surround sound testing
• Generated awareness for 5.1/7.1 Surround Sound testing in QA
• Experienced testing World of Warcraft, StarCraft II, Heroes of the Storm, & Diablo III
• Mixed/Edited Blizzard musical scores to play in QA lobby
• Recorded/Edited video narrative for StarCraft II Editor training videos for the QA Training team
October 2010
- Present
Irvine, California, United States
Cryptic Studios
Customer Service / Game Master for Champions Online
• Maintained Customer Service wide issue updates wiki page
• Achieved highest customer service ticket average of 110 a day (average 75)
• Entered Champions Online bugs while working in customer service
• Achieved highest customer service ticket average of 110 a day (average 75)
• Entered Champions Online bugs while working in customer service
July 2009
- October 2009
Los Gatos, California, United States
SEGA
QA - Game Tester
• Maintained bug quota of 4 bugs a day
• Assisted others in entering bugs and organizing the database
• Assisted others in entering bugs and organizing the database
September 2006
- December 2006
San Francisco, California, United States
Education
ITT Technical Institute
BA - Game Design and Digital Entertainment
September 2007
- June 2009
Lathrop, California, United States
ITT Technical Institute
AS - Information Technology - Multimedia
September 2004
- June 2006
Lathrop, California, United States
Diablo Valley College
• German 120 First Term German
• German 121 Second Term German
• German 121 Second Term German
September 2008
- June 2009
Concord, California, United States
Los Medanos College
Certificate in Recording Arts (70% Completion)
Recording Arts Courses Completed
Music Courses Completed (MIDI Music Composition and Jazz Band)
Music Courses Completed (MIDI Music Composition and Jazz Band)
September 2001
- December 2006
Pittsburg, California, United States
Languages
English (Fluent),
German (Beginner),
Skills
Adobe Creative Suite,
Audacity,
Interconnection Systems,
Jira ,
Mac OS,
Microphone Theory,
Microsoft Office,
Music Composition,
Propellerhead Reason,
ProTools 10HD,
Sony Acid Pro,
Sony Sound Forge,
Studio Maintenance (Soldering And Cable Construction),
Windows Os,