Assisted customers with image layout support for orders to ensure all print specifications were compatible for production needs. Enhanced customer satisfaction by translating customer requests via Live Chat or email.

Developed and created custom design artwork for clients. Initiated and refined the client’s design choices to establish optimum customer satisfaction of design components. Maintained and organized art files, prepared films for print production, and worked collaboratively with production team to sequence events to maximize quality and productivity. Processed customer invoices and payments. Coordinated digital print orders from sales, design, setup, and production.

Assisted customers with print project needs. Provided customer assistance that included organizing and preparing files, assembling projects that required printing, cutting and assembly. Operated and maintained a large format printer. Provided assistance to print specialist as needed.

Provided customer support for all computer needs. Responsibilities included achieving computer sales quotas along with promoting the creative image of a unique design establishment. Acquired Apple certified training with Apple computer products in order to respond to customer questions or product needs. Maintained the inventory of all Apple and PC computers and their peripherals.