A COLLECTION OF UX CASE STUDIES
Fighting the Spread of HIV & Improving Infrastructure
Company:
Clients/Funders:
Mozambique Ministry of Health (MoH), CDC, PEPFAR, UCSF
Team:
Product Owner, Jembi Business Analysts, India-based Bahmni Software Engineers, UX Designer
My Role:
UX Designer, Front-end Developer
ABOUT THE PROJECT
Jembi was awarded the funding to design and develop an EMRS (Electronic Medical Record System) for the Mozambique Ministry of Health (MoH). It will eventually replace the paper-based processes being used in health facilities. It aims to help reduce the spread of HIV by improving the monitoring of patient treatments. This was being designed and developed by multi-disciplinary teams in India, South Africa and Mozambique creating custom implementations of open source Bahmni, OpenMRS, OpenELIS and OpenERP.
WHAT I DID
Situated on the product team, my core role as UX Designer was to assist the business analysts to conceptualize and design new features for complex interactions not available within the Bahmni software. I would present my work in the form of med-fidelity wire-frames or interactive prototypes.
Wireframes & Prototypes
AIM
Investigate and design wire-frames for interactions which cannot be implemented through the standard Bahmni functionality or configuration.
APPROACH
Deliver wire-frames or Adobe XD prototypes to demonstrate new functionality to MoH and CDC. Important constraints being that the least amount of custom development the better.
PROCESS
• Gathered requirements from BA’s or PO via remote conference calls.
• Researched the constraints within Bahmni to offer the best solutions.
• Presented prototypes to the product owner and Bahmni team for accuracy and viability.
• Handover designs to developers to implement.
• QA testing of functionality in staging environment.
RESULTS AND METRICS
Functional design work, presentation of designs to core stakeholders. The process saved vast amounts of development time.
Heuristic Evaluation & Form Re-design
AIM
In some instances a patient visit would still get recorded on paper which was captured by data clerks at a later stage. The aim was to review and optimize the new digital form for ease of use, while matching the existing flow of the paper form.
APPROACH
Perform an heuristic evaluation and offer design improvements within the constraints and requirements already in place.
• Time allowance of 4 days.
PROCESS
• Interviewed PO to go through the workflow of the form
• Interviewed the developer who designed the digital form
• Interviewed data clerks in a health facility to discuss their needs and view their work environment
• Creation of a proto-persona and problem definition
• Researched and defined the evaluation and optimization criteria
• Studied and decoded the mental model of the paper form
• Performed an evaluation
• Re-designed an optimized layout with documented recommendations
RESULTS AND METRICS
I presented the new form layout, along with the technical and design recommendations, to the product owner for submission to the Ministry of Health. The benefits will only be known once testing took place and unfortunately I will not be contracted on the project when this happens. However, there would be a guaranteed speed improvement for experienced users, as we tested this internally.
Observations & User Interviews
AIM
On-site observations and interviews at a health facility in Maputo, Mozambique, to capture any gaps in knowledge already gathered by the Business Analysts and Product Owner.
APPROACH
To perform observations in a working hospital, observing the registration process, HIV consultations, pharmacy, laboratory, data capturing and infrastructure enhancements.
• Time allowance of 1 day for site visit and report.
PROCESS
• We visited multiple locations within the hospital and I documented each flow by taking notes, performing interviews and photographing various scenarios. We were accompanied by a translator and a local business analyst.
• Interviewed doctors and nurses to understand their process.
• Documented the facility layout and features to demonstrate the realities regarding infrastructure.
• Met with Jembi contractors that were installing cabling and internet to improve the infrastructure.
• Report composition
RESULTS AND METRICS
Presentation of a combined site visit report together with a business analyst who also attended the hospital visit. The resulting observations were used to inform software functionality to be developed in the next release.
