Scott Herman
Business Professional & Freelance Writer
Westerville, OH, USA
(614)506-6869
be.net/scottherman
Highly-motivated and results-driven professional with 2 full years of advising small business clientele in the credit card banking industry and 6 years progressive experience in the retail management industry. Skilled at achieving operational excellence while driving customer growth, exceeding sales/promotional objectives, and enhancing bottom-line profits. Demonstrates leadership while nurturing open communication, collaboration, and feedback in a positive working environment built on effective teamwork and partnership. Solid track-record of consistently meeting and exceeding company goals, targets, and primary objectives. Experienced writer with background education and exercise in multiple disciplines, including business, entertainment, and creative.
Work Experience
J.P. Morgan Chase & Co.
Financial Services Advisor
Provides both sound and time-sensitive financial account information and maintenance for small business clientele, while adhering to regulatory and compliance requirements. Displays excellent written and verbal communication, with reference to providing weekly staff meeting minutes to the team via email recap, assisting Team Manager and Department Lead with creation of monthly calendars, as well as preparing reward and recognition for Business Card advisors. Contributes to monthly Preferred Groups site newsletter as staff writer. Assists Team Manager in completing bi-monthly security audits as well as championing Policy, Procedure and Compliance updates and communication for the team.
June 2011
- Present
Westerville, Ohio, United States
Starbucks Coffee Company
Store Manager/Assistant Store Manager
• Managed daily operations with primary focus on driving revenue growth, enhancing
legendary service with speed, and consistently exceeding customer expectations.
• Provided leadership while driving the development of 19 employees to achieve store
operational targets and objectives along with those of the company where full
accountability was maintained.
• Acted as District Specialist in regard to Operational Excellence.
• Consistently ranked in the top 3 in store sales volume within the Columbus Market.
• Developed 2 Assistant Store Managers that were promoted to Store Manager positions
and 2 Shift Supervisors that were promoted to Assistant Store Managers.
legendary service with speed, and consistently exceeding customer expectations.
• Provided leadership while driving the development of 19 employees to achieve store
operational targets and objectives along with those of the company where full
accountability was maintained.
• Acted as District Specialist in regard to Operational Excellence.
• Consistently ranked in the top 3 in store sales volume within the Columbus Market.
• Developed 2 Assistant Store Managers that were promoted to Store Manager positions
and 2 Shift Supervisors that were promoted to Assistant Store Managers.
October 2005
- November 2010
Columbus, Ohio, United States
Barnes & Noble
Cafe Manager
• Managed highest sales volume Café in Cleveland/Columbus Market[s], while working
directly with FCOM (Field Café Operations Manager) to train and develop several Café
Managers within the aforementioned Market[s].
• Selected to travel within Cleveland/Columbus Market[s] to support new store openings
while facilitating and rolling new Company initiatives in existing stores.
directly with FCOM (Field Café Operations Manager) to train and develop several Café
Managers within the aforementioned Market[s].
• Selected to travel within Cleveland/Columbus Market[s] to support new store openings
while facilitating and rolling new Company initiatives in existing stores.
March 2004
- September 2005
Columbus, Ohio, United States
Whirligig: A Journal Of Language Arts
Contributing Writer
Ohio Writers Edition, Volume 2
March 2002
- March 2002
Toledo, Ohio, United States
Toledo City Paper
Contributing Writer
A bi-weekly alternative publication, highlighting the arts, entertainment, news and events happening in the Toledo, Ohio area. Wrote upon assignment from the editorial staff.
October 2001
- July 2002
Toledo, Ohio, United States
The Glass Eye
Contributing Writer
A now defunct monthly music reader/magazine that was based in Toledo, Ohio from 1994-2006, that focused on local talent and featured album reviews and exclusive interviews with both regional and national acts. Wrote both upon assignment from the editorial staff and independent submission based upon albums that I personally chose to review.
February 2001
- February 2002
Toledo, Ohio, United States
Education
University Of Toledo
B.A. in Communication and English with a Creative Writing Concentration
Graduated with Cum Laude Honors
August 1999
- December 2001
Toledo, Ohio, United States
University Of Toledo
A.A. in Pre-Communication
August 1996
- August 1999
Toledo, Ohio, United States
Awards
JPMorgan Chase
Business Card Employee of the Month - May 2013
2013
Starbucks Coffee Company
Manager of the Quarter (North Central Ohio Region)
200807
Starbucks Coffee Company
MVP Award (District 306)
200606
Skills
Business Planning/Development,
Classroom Facilitation,
Community Relations/Outreach,
Creative Writing Acumen,
Editing,
Freelance Experience,
Hiring/Performance Calibration,
Inventory/Cost Control,
Labor Management,
Operations Management,
P&L/Budgeting,
Peer Project Specialization,
Staff Training/Development,
Team Building/Leadership,
Technological Proficiency,
Additional Information
Professional Development:
Advanced Behavioral Interviewing – Starbucks Coffee Company
Certified Classroom Facilitator (Columbus Market) – Starbucks Coffee Company
IHE (Increasing Human Effectiveness) – Edge Learning Institute
FOCUS (Achieving Your Highest Priorities) – Franklin Covey
Advanced Behavioral Interviewing – Starbucks Coffee Company
Certified Classroom Facilitator (Columbus Market) – Starbucks Coffee Company
IHE (Increasing Human Effectiveness) – Edge Learning Institute
FOCUS (Achieving Your Highest Priorities) – Franklin Covey