Program Administrator Self Servicing and Validation
• Partnered with Product Ownership to mitigate the impact of business needs
and compliance restrictions on the design of digital sign on and validation
processes.
• Designed click through prototype in Axure for new @Work Program
Administrator Self-Servicing Product that leveraged UX best practices with
Compliance information gathering and validation standards.
• Designed a digital format for the existing validation form in Axure and
coordinated user testing of the process to investigate potential congruencies
in sign on processes across multiple products.
• American Express Vicinity
• Partnered with Product Owner during ideation to determine business and user
goals and discuss remedies for pain points discovered during user testing.
• Designed screens and click-through prototypes using Sketch and Invision for
A/B testing to discover methods to increase product value and usage.
• Integrated research findings into a clickable prototype of a new version of the
product to leverage user and business goals and remedy pain points.
• Offered discussion guide topics and co hosted Generative Research sessions.
• Metrics and Site Usage training
• Participated in extensive Omniture Site catalyst training.
• Prepared site tags document for ongoing User Zoom metrics gathering for
relevant American express @Work pages.

Interaction/UX Design:
• In coordination with our design Principal, I used omnigraffle and Sketch to design
and produc user experience flow and wireframes for experiential installations and
the iPad interfaces that would control them.
• Streamlined the tablet UX and UI design for our experiential real estate sales
center products, by integrating client/user feedback from previous projects into
the final UX.
• Advocated for final experience design throughout software development
processes to insure that final UI and experience adhered to design wireframes,
system architecture and marketing design.
• Used Sketch and Omnigraffle and Google Products to produce other deliverables
such as: System Architecture diagrams, System Failover Protocol Matrices,
FastTrack Schedules and time tables, Asset Inventory Matrices, Asset Delivery
Timetables, and Media Specifications Matrices.
• Created/Edited user manuals and failover protocol documents.

QA:
• Tested user interfaces, other form factors as lead QA and User tester

Project Management:
• Supervised the progress of hardware installation, asset handoff, software
development and system QA for the Woolworth Building experiential Real Estate
Sales Center with minimal assistance from the project manager.
• Managed development progress and issues by coordinating communication
between subcontractors, design lead in order to maintain installation timetable
and prevent change orders and schedule slippage.
• Conferred with engineering to spec custom project hardware needs.
• Pinpointed discrepancies in the work performed by subcontractors vs project
contract which led to project budget reconciliation and savings.

I researched, wrote and copy edited approximately 1000 words weekly at refinery29.com including features, blogs, fashion show reviews, shop and item descriptions, Los Angeles and New York City e mail alerts, and items for the `In The Now' sales calendar.
+ My editor refused to do in depth copy edits for lack of time at such a busy start up. As a result I was responsible for checking my own copy and many of my articles were published as my final draft.
+ I assisted with merchandise photo shoots for the e commerce site, and wrote product and shop descriptions for www.refinery29shops.com.

At the DW Showroom, I worked directly with Denise and the VP of Sales and respective designers to market the menswear collections of the menswear designer denim and ready to wear collections for Spring 2007 before downsizing. Our clients included buyers from Barney's, Fred Segal, Steven Alan, OAK, Odin, Selfridges, Harvey Nichols, Neiman Marcus, Holt Renfrew, and other international luxury boutiques and department stores.
+ I implemented an aggressive sales strategy, which led to a near 20% increase of total menswear sales.
+ Chimala denim sales increased by approximately 200% at the time of my departure. Rag&Bone, Oliver Spencer, Duckie Brown sales goals were met at the time of my departure.

This role demanded a vareity of skills beyond customer service including Quality Assurance, Experience testing, and troubleshooting
+ I proofread, and tested links and products on the NYT site according to a set schedule and spontaneous customer concerns.
+ Our team fielded customers’ usability concerns by offering prescribed solutions to technical issues via Talisma email.
+ I communicated usability concerns to editorial, marketing, IT, and product teams as necessary by way of Eudora email.
+ Enacted rigorous tests and attended production seminars to accurately assess the sites usability during the TimesSelect launch and 2006 redesign.
+ Managed customer paid subscriptions, passwords and private profile information in E-Rights.

I utilized confidential VA and Defense Finance records in coordination with Microsoft Excel and Daeja Imaging software to maintain and troubleshoot the Combat Related Special Compensation database.
+ Daily procedures involved inputing fundamental medical, personal and logistical information into the CRSC database in order to pinpoint retirees exact payment award.
+ The CRSC team scrutinized tens of thousands of compensation claims in order to decrease the backlog of unprocessed Defense retirement awards within 5 months.
+ I received 2 commendations from the program director for meeting and exceeding production goals.

Courses Taken:
Interaction Design Studio Seminar
Web Design Independent Study
Media Organizations
Media Studies Seminar