Neil Kleid

Product Design Lead, Vice President - Payments at J.P. Morgan Chase & Co., Digital Art Director & UX/UI Designer

Teaneck, NJ, USA
As an Experience Designer, I create human-centric, frictionless solutions for companies and their users. As a Digital Art Director, I help to identify and create teams of designers that solve challenges for a digital world by providing them with mentorship and empathy -- knowing enough when to guide and when to get out of the way.

Solving for Companies: I design solutions that ride the line between art and business—managing visual curation in terms of both what is presented to a user and in how it’s built to satisfy a business need. Thankfully, I’ve been privileged enough to do that for a number of great clients across various industries including eCommerce, financial publishing, sports, entertainment and non-profit.

Solving for People: I believe inspiring and supporting designers is often more important than micromanaging via art direction. Good designers want to collaborate with other designers they respect, admire and can help grow both their career and design expertise. If I can foster a culture of team-oriented design thinking, that often translates into ground-breaking, exciting work. I also find that designers like working with designers who enjoy food, so it helps if you can break bread with your colleague.

Solving via Process: My approach stems from asking three questions—what problem are we solving, who are we solving it for, and how does our solution improve an experience for them? Through systematic discovery, working through personas, flows, features, sketches, wireframes and designs, it is my job to use the above questions as a North Star to create compelling interfaces that provide great experiences.

The process includes:

• User research

• Personas, Flows and Journeys

• Navigation design

• Moodboards and Pattern Libraries

• Wireframes

• Visual Design and Prototyping

• Content Audits

• Content/Brand and Marketing Design

Work Experience

J.P. Morgan Chase & Co.

Product Design Lead, Vice President - Payments

October 2022 - Present New York, New York, United States

Girl Scouts Of The USA

Senior UX and Product Designer

January 2019 - October 2022 New York, United States

Optaros By MRM McCann

Senior Visual/Interaction Designer

Work as part of the Experience Strategy/UX and Design team, designing UX/UI as pertains to various eCommerce clients. Tasks have included moodboards, pattern libraries, discovery and workshops, wireframing, prototypes, visual design, presentation decks and feature value matrixes. Primarily working in Sketch/Invision/Marvel, also using Adobe CS
October 2017 - October 2018 New York, United States

Various Clients

UX/UI Designer

• Freelance UX/UI design for EngageSimply (marketing technology firm seeking first-round funding — user stories/flows and wireframes for new comparative analysis product), University Physicians Network (wireframes/visual design for in-house newsletter emails)
May 2017 - September 2017 New York, New York, United States

The Topps Company

Digital Art Director, UX/UI and visual design

-Helped create and establish visual language of mobile apps division, featuring top-grossing iOS apps BUNT (peak #16 overall US), KICK (peak #7 overall UK), and STAR WARS: CARD TRADER (peak #26 overall US)

-Art directed new loops, interactions, and features, combining popular collectible card game mechanics with traditional fantasy sports play-patterns to popularize digital collecting for millions of registered users; featured by NPR as a “big success for Topps.”

-Developed product visual language, built internal design process and infrastructure; individually recruited staff and freelance designers; currently overseeing full-time team of five (growing to eight in 2016) as well as four full-time freelancers

-Oversees and consults on direction of product and content design (including UI/UX, in-app content, marketing, social media, storyboards, wireframes and flows) for all Topps apps (BUNT, HUDDLE, KICK, STAR WARS CARD TRADER) and new products in development. Responsible for research, conception, design and execution of all visuals, interactions, animations and brand materials. Maintains consistent visual language across product, content and marketing. Visualizes content innovation for Topps apps, working with development team within their product roadmap to map, wireframe and create new and intriguing content experiences.
February 2014 - May 2017 New York, United States

The Topps Company

Lead Designer, Mobile Apps

Hands-on design and art direction of digital assets, products and UI/UX design, information architecture including company website, Facebook pages, iOS apps, HTML product minisites, proprietary CMS based promotional giveaway sites, e-mail design, banners and user storyboards. Presentation and branding, retouching and restoration.
January 2011 - February 2014 New York, United States

SourceMedia

Art Director

Hands-on design of user experience, information architecture and design of Flash animation, HTML, proprietary CMS based editorial and promotional sites, e-mail design, and media planners. Support of Creative Director and Art Directors on a myriad of print/interactive projects and campaigns from initial meeting to final pre-press.
April 2007 - January 2011 New York, New York, United States

Advantages Printing, Inc.

Art Director

Developed and managed print, collateral and promotion design and print campaigns. Responsible for three-four direct reports including designers and freelancers. Reviewed all work to ensure that agency and client graphic standards were met. Developed new creative strategies and worked with agency pitch teams. Partnered with production team and external vendors to manage manufacturing schedule and creative timelines. Implemented weekly status report managing creative workflow.
February 2003 - April 2007 Flushing, New York, United States

Education

Wayne State University

Bachelor's of Fine Arts

September 1993 - December 1997 Detroit, Michigan, United States

Languages

English (Native),

Skills

Adobe Illustrator, Adobe Indesign, Adobe Photoshop, Art Direction, Art Direction, Concept Development, Creative Development, Creative Direction, Creative Writing, Digital Media, Discovery, Documentation, Dreamweaver, Email Design, Graphic Design, Hand Illustration, Interaction Design, InVision, Marvel, Mobile Apps, Moodboards, Pattern Libraries, Personas, Photo Manipulation, Print Production, Prototyping, QuarkXpress, Site Maps, Sketch, UI, User Experience, User Interface, Ux, Value Matrixes, Web Design, Wireframes,