Martin Garnaud
Creative Director & UX Strategist
Hong Kong, Hong Kong SAR of ChinaAn Internationally experienced Creative & UX Director and Digital Strategy Consultant, working to lead, inspire & create engagement with a focus on customer experience & CRM.
- I hold a wealth of knowledge & ideas accumulated over 20 years in the field of Digital Communication, covering CX, UX, Design, Marketing, CRM, Advertising, Social Media and Digital Experience.
- I have a passion to lead in the development of creative strategies and innovative ideation for engaging digital experiences, having spent the last 14 years working as a Creative Director for top tier organisations, handling local and regional teams of brilliant individuals.
In my role, I focus on an insight led approach, to offer strategic solutions; that in-turn create experiences promoting engagement & retention, and ultimately delivering ROI across multiple digital channels.
- I hold a wealth of knowledge & ideas accumulated over 20 years in the field of Digital Communication, covering CX, UX, Design, Marketing, CRM, Advertising, Social Media and Digital Experience.
- I have a passion to lead in the development of creative strategies and innovative ideation for engaging digital experiences, having spent the last 14 years working as a Creative Director for top tier organisations, handling local and regional teams of brilliant individuals.
In my role, I focus on an insight led approach, to offer strategic solutions; that in-turn create experiences promoting engagement & retention, and ultimately delivering ROI across multiple digital channels.
Work Experience
Collinson
APAC Creative Director & CX Strategy
Key Clients: CommBankAustralia, DBS Bank, L'Oréal, Cathay Pacific,
Swire Properties, HongKongLand, Mandarin Oriental, Estée Lauder, NBA, FWD Insurance, Virgin Velocity
Helping our APAC & HK teams conceive and deliver Through-Channel-Strategies and engaging Customer Experiences for existing and new clients, with specific focus on developing engaging Loyalty & CRM propositions empowered by end to end digital solutions & comms.
Swire Properties, HongKongLand, Mandarin Oriental, Estée Lauder, NBA, FWD Insurance, Virgin Velocity
Helping our APAC & HK teams conceive and deliver Through-Channel-Strategies and engaging Customer Experiences for existing and new clients, with specific focus on developing engaging Loyalty & CRM propositions empowered by end to end digital solutions & comms.
May 2016
- Present
Freelance
Digital Creative Director / Digital Strategist
Currently looking for opportunities to lead, inspire & make people smile, with a focus on all things digital
- My head is full of knowledge & ideas accumulated over 16 years in the field of Digital Communication, covering Design, Advertising, Marketing, CRM, Social Media & Digital Experience.
- My heart holds a passion to lead in the development of creative strategies and innovative ideation for digital experiences, having spent the last 89 years working as a Creative Director for world class organisations, handling local and regional teams of brilliant individuals.
Key Accounts: Dubai Islamic Bank, United Arab Bank, MMI, Abu Dhabi Airports, Philips
• I am currently freelancing with a number of small boutique agencies in Dubai, offering Creative Direction and Thought Leadership for digital experience solutions online, on mobile & on-the-ground.
• Current projects include Digital Product Strategy, UX & Design for retail banks, Social Media Campaigns for FMCG brands & Omni-Channel strategies across a variety of industry verticals.
- My head is full of knowledge & ideas accumulated over 16 years in the field of Digital Communication, covering Design, Advertising, Marketing, CRM, Social Media & Digital Experience.
- My heart holds a passion to lead in the development of creative strategies and innovative ideation for digital experiences, having spent the last 89 years working as a Creative Director for world class organisations, handling local and regional teams of brilliant individuals.
Key Accounts: Dubai Islamic Bank, United Arab Bank, MMI, Abu Dhabi Airports, Philips
• I am currently freelancing with a number of small boutique agencies in Dubai, offering Creative Direction and Thought Leadership for digital experience solutions online, on mobile & on-the-ground.
• Current projects include Digital Product Strategy, UX & Design for retail banks, Social Media Campaigns for FMCG brands & Omni-Channel strategies across a variety of industry verticals.
January 2015
- Present
Dubai, United Arab Emirates
INFUSION
Creative Director, MENA
• Since joining Infusion as their Creative Director in Dubai, I have led and grown the Digital Agency team & capabilities.
• Working in a consultancy role, proposing strategic & creative digital solutions on the ground & online for large financial and governmental institutions has given me invaluable experience to add to my existing strong skills in digital marketing & advertising.
• Teaming up with Business Analysts and Solution Architects has opened my eyes to the complex world of enterprise solutions. From my observations, the best results are achieved when starting with an integrated approach involving Creative thinking, UX and CX consideration intertwined with Enterprise Architecture.
• Currently my role has given me opportunity to work on innovative digital experience projects with Dubai Airports, Dubai's Ministry of Public Works, Mashreq Bank, Al Rajhi Bank, Saudi Investment Bank and BUPA Arabia, NBK, Al Hilal Bank, SEHA & DMA.
• Working in a consultancy role, proposing strategic & creative digital solutions on the ground & online for large financial and governmental institutions has given me invaluable experience to add to my existing strong skills in digital marketing & advertising.
• Teaming up with Business Analysts and Solution Architects has opened my eyes to the complex world of enterprise solutions. From my observations, the best results are achieved when starting with an integrated approach involving Creative thinking, UX and CX consideration intertwined with Enterprise Architecture.
• Currently my role has given me opportunity to work on innovative digital experience projects with Dubai Airports, Dubai's Ministry of Public Works, Mashreq Bank, Al Rajhi Bank, Saudi Investment Bank and BUPA Arabia, NBK, Al Hilal Bank, SEHA & DMA.
September 2013
- Present
Dubai, United Arab Emirates
Momentum
Creative Director, MENA
Key Accounts: Al Hilal Bank, Subway Restaurants, Nivea and MasterCard
• Since May, I have taken on the challenge to build and grow MOMENTUM MENA, Dubai, from a small digital shop into a fully-fledged creative agency worthy of receiving praise for truly phygital output the network is known for.
• Currently I am hands-on with both Digital & Activational Concepting and Digital Strategy.
• I oversee a team of 8 on design & development work for websites, digital advertising & our growing offering in Social Media content, Creative Social CRM and Mobile Apps.
• Since joining I brought Social Community Management in-house and have taken on responsibility for a content writer and 2 SC-Managers. This has really helped synergy between our brands marketing campaigns and on-going social content. We’re also benefiting from social insights.
• Having recently been named AKI UAE group's agency for their brands Burger Fuel, Sample Central and Super Dry, we’re about to get busy with more social and on ground brand engagement as we head into 2013.
• Since May, I have taken on the challenge to build and grow MOMENTUM MENA, Dubai, from a small digital shop into a fully-fledged creative agency worthy of receiving praise for truly phygital output the network is known for.
• Currently I am hands-on with both Digital & Activational Concepting and Digital Strategy.
• I oversee a team of 8 on design & development work for websites, digital advertising & our growing offering in Social Media content, Creative Social CRM and Mobile Apps.
• Since joining I brought Social Community Management in-house and have taken on responsibility for a content writer and 2 SC-Managers. This has really helped synergy between our brands marketing campaigns and on-going social content. We’re also benefiting from social insights.
• Having recently been named AKI UAE group's agency for their brands Burger Fuel, Sample Central and Super Dry, we’re about to get busy with more social and on ground brand engagement as we head into 2013.
May 2012
- September 2013
Dubai, United Arab Emirates
OgilvyOne Worldwide
Creative Director
Key Accounts included, Nestle, LG Electronics, Zurich Insurance, Philips, Guinness
& P&G
• Joining OgilvyOne Indonesia, I was responsible for Creative Direction, Strategic Thinking and New Business Development.
• Internally I was in charge of the development of the creative department of OgilvyOne and responsible for digital integration between OOne, Oadvertising, OPR and OAction.
• We focused on Interactive Advertising, Digital Activation and Social CRM programs. Most of our 2012 projects and proposals increasingly involved real world and digital crossover from activation to engaging content and continued social CRM.
• In March 2012 I was very happy to lead the pitch and subsequently win Guinness’ Digital and Social business for the whole of Indonesia.
& P&G
• Joining OgilvyOne Indonesia, I was responsible for Creative Direction, Strategic Thinking and New Business Development.
• Internally I was in charge of the development of the creative department of OgilvyOne and responsible for digital integration between OOne, Oadvertising, OPR and OAction.
• We focused on Interactive Advertising, Digital Activation and Social CRM programs. Most of our 2012 projects and proposals increasingly involved real world and digital crossover from activation to engaging content and continued social CRM.
• In March 2012 I was very happy to lead the pitch and subsequently win Guinness’ Digital and Social business for the whole of Indonesia.
September 2011
- May 2012
Jakarta, Indonesia
JWT MENA
Digital Creative Director, MENA
Key Responsibilities:
• Asked to start a new team, I recruited and led a creative team of six, in Beirut, to respond rapidly to new business opportunities across our regional network, ensuring appropriate digital communication and strategy is always present in our proposals.
• Working closely with regional Planning, Account and Creative teams I push for truly integrated creative strategies and concepts for all our major clients.
• I work hands-on with Creative Technologists and Digital Strategists to create ideas for clients that maximise the use of ever evolving Social Media & Mobile App developments.
• Whilst at JWT I recruited and oversaw 20 Digital Creatives across Dubai, Saudi, Egypt and Beirut. My role involved close coordination with HR, MDs and Traffic to set up day-to-day operations, develop training and assist career progression.
• My most recent projects have been focused on delivering strong ideas that generate conversation between brands and their customers.
• Completed WPP’s MAESTRO Management & Leadership training, (Egypt – Feb 2010)
• Asked to start a new team, I recruited and led a creative team of six, in Beirut, to respond rapidly to new business opportunities across our regional network, ensuring appropriate digital communication and strategy is always present in our proposals.
• Working closely with regional Planning, Account and Creative teams I push for truly integrated creative strategies and concepts for all our major clients.
• I work hands-on with Creative Technologists and Digital Strategists to create ideas for clients that maximise the use of ever evolving Social Media & Mobile App developments.
• Whilst at JWT I recruited and oversaw 20 Digital Creatives across Dubai, Saudi, Egypt and Beirut. My role involved close coordination with HR, MDs and Traffic to set up day-to-day operations, develop training and assist career progression.
• My most recent projects have been focused on delivering strong ideas that generate conversation between brands and their customers.
• Completed WPP’s MAESTRO Management & Leadership training, (Egypt – Feb 2010)
June 2010
- August 2011
Beirut, Lebanon
RMG CONNECT & JWT MENA
Creative Director
October 2008
- June 2010
United Arab Emirates
Catch Interactive
Creative Director
June 2006
- October 2008
Dubai, United Arab Emirates
INTERNETWORK LTD
Creative Consultant
May 2005
- June 2006
London, United Kingdom
ARC INTERACTIVE / LEO BURNETT
Senior Designer / Interactive Art Director
October 2000
- December 2004
London, United Kingdom
VIP LONDON
Digital Designer
September 1999
- October 2000
London, United Kingdom
Education
Kent Institute Of Art And Design
BA Hons - Visual Communication and Graphic Design
September 1996
- June 1999
Maidstone, United Kingdom