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I believe that
Customer service is user experience.
My strong customer-service foundation makes me “a promising sprout” as a budding user-experience designer.
I tend to
–Make things better
–Work in groups effectively
–Research and advocate for users
–Organize just about anything
–Overcome creative challenges
I'm growing skills in
–Information architecture
–User-experience design
–Wireframing
–Technical writing
–Content management systems
–Government and call-centre software
–Research, critical thinking, and analysis
–Customer service
Member Since: December 10, 2012