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James Birks

Mr

Hertford, United Kingdom
07939 585 408
A self-motivated, disciplined and proactive professional with an expert knowledge of the Adobe Creative Suite and an in-depth understanding of print processes and web technologies. Utilises an extensive creative toolset to produce artwork of high visual impact with messages of clarity. Able to draw upon a substantial management toolset to motivate and inspire multi-skilled teams. Employs excellent communication skills to influence business critical decisions and develop cross-functional relationships. Thrives in highly pressurised and challenging environments.
Experience
Hertford, United Kingdom
Jan 2011
Colourways
Graphic Designer
Working predominantly within the FMCG arena, but also covering all areas of print and online design in a B2B and B2C capacity.
London, United Kingdom
Aug 2010Jan 2011
Graphic Designer
Design and layout editorial content and press-ads across multiple publications, adhering to editorial standards and style guidelines.
London, United Kingdom
Apr 2010Jul 2010
Graphic Design Student
Studied a three-month, full time intensive graphic design course to become an employable graphic designer who can confidently take a brief, efficiently use industry standard software and produce high quality design solutions to tight deadlines.
Hatfield, United Kingdom
Nov 2008Apr 2010
RAN Operations Incident Manager
Maintain effective operation of the RAN Operations department, responsible for the
surveillance and repair of T-Mobile and 3UK’s core, radio access, IP, data transport
networks and applications on a 24x7x365 basis.

• Direct line management of a team of eight 1st line surveillance engineers and the
coordination of up to forty staff across seven functional areas of RAN Operations.
• Ensure teams provide continued improvement to the availability and performance
of T-Mobile and 3UK’s networks, services and applications in line with KPI’s.
• Establish and monitor staff personal objectives and development plans whilst
tracking skill sets ensuring adequate and timely training.
• Adapt and improve staff personal and technical skill sets including the
accommodation of new technologies.
• Act as incident manager in the event of a major service outage, including the
coordination of multiple 2nd/3rd line support teams to ensure timely resolution.
• Act as business single point of contact in the event of a major service outage.
• Creation and distribution of major service outage notifications to the wider
business community and corporate customers.
• Production and distribution of major incident, root cause analysis and
performance reports to the wider business community, up to and including
director level.
• Maintain effective national and international relationships between internal and
external customers including business units, service managers, customer services
and parent company MBNL.
• Develop and implement innovations ensuring a continued improvement to RAN
Operations working practices and the overall customer experience.

KEY SKILLS:
• In depth understanding of voice and data mobile networks.
• Ability to work in a high-pressure environment and coordinate resource effectively
ensuring appropriate prioritisation of workload.
• Effective people management, development and training.
• Complex data analysis and manipulation.
• Excellent computer literacy.
• Effective report design using systems and languages such as of Business
Objects, SQL, MS Access, Excel and Remedy based applications.
• Excellent written and verbal presentation/communication skills.
• Process design and implementation.
Hatfield, UK
Feb 2005Nov 2008
SMC Duty/Incident Manager
Maintain effective operation of the service management centre (SMC) responsible
for the surveillance and repair of T-Mobile’s core, radio access, IP, data transport
networks and applications on a 24x7x365 basis.

• Direct line management of a team of eight 1st line surveillance engineers and the
coordination of up to forty staff across seven functional areas of the SMC.
• Ensure teams provide continued improvement to the availability and performance
of T-Mobile’s network, services and applications in line with KPI’s.
• Establish and monitor staff personal objectives and development plans whilst
tracking skill sets ensuring adequate and timely training.
• Adapt and improve staff personal and technical skill sets including the
accommodation of new technologies.
• Act as incident manager in the event of a major service outage, including the
coordination of multiple 2nd/3rd line support teams to ensure timely resolution.
• Act as business single point of contact in the event of a major service outage.
• Creation and distribution of major service outage notifications to the wider
business community and corporate customers.
• Production and distribution of major incident, root cause analysis and
performance reports to the wider business community, up to and including
director level.
• Maintain effective national and international relationships between internal and
external customers including business units, service managers, customer services
and parent company Deutsche Telekom.
• Develop and implement innovations ensuring a continued improvement to SMC
tools, working practices and the overall customer experience.

KEY SKILLS:
• In depth understanding of voice and data mobile networks.
• Ability to work in a high-pressure environment and coordinate resource effectively
ensuring appropriate prioritisation of workload.
• Effective people management, development and training.
• Complex data analysis and manipulation.
• Excellent computer literacy.
• Effective report design using systems and languages such as of Business
Objects, SQL, MS Access, Excel and Remedy based applications.
• Excellent written and verbal presentation/communication skills.
• Process design and implementation.
Education
London, United Kingdom
Apr 2010Jul 2010
Certificate IV Graphic Design
Studied a three-month, full time intensive graphic design course to become an employable graphic designer who can confidently take a brief, efficiently use industry standard software and produce high quality design solutions to tight deadlines.
Birmingham, United Kingdom
Sep 1987Jun 1992
Solihull, United Kingdom
Sep 1992Jun 1994
2 x A-Levels
Languages
 
English (Native)
Skills
 
Adobe Illustrator, Adobe InDesign, Adobe Dreamweaver, Adobe Bridge, WordPress, Joomla, JavaScript, PHP, Jquery, Adobe Photoshop, HTML / CSS, MySQL, Microsoft Office Programs, Proficient on Windows and Macintosh OS, Adobe Acrobat, Espresso
Additional Information
10xGCSE's
2xA-Levels
Certificate IV in Graphic Design