Kirsteen Caldow, head of the process transformation team at Standard Life Investments, shares her insights at IQPC's 6th Annual Business Process Excellence in Financial Services Exchange.

Kirsteen Caldow discusses:
• The three key fundamentals of Standard Life Investments' process optimization vision, which are process architecture, talent capability, and process transformation
• The progress the program has made in year two of its five-year journey
• Her organization's plan to further drive end-to-end process transformation

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