Process Excellence and Lean Thinking at British Gas
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Cem Miralay, Director of Call Centre and Systems Transformation at British Gas, gives Six Sigma & Process Excellence IQ exclusive insight into hi… Read More
Cem Miralay, Director of Call Centre and Systems Transformation at British Gas, gives Six Sigma & Process Excellence IQ exclusive insight into his strategies for aligning process improvement and customer experience; innovation and business process reengineering; creating buy-in; and much more.
I invite you to join as a member of the PEX Network Group http://tinyurl.com/3hwakem, you will have access to Key Leaders Globally, Events, Webinars, Presentations, Articles, Case Studies, Blog Discussions, White Papers, and Tools and Templates. To access this free content please take 2 minutes for a 1 time FREE registration at http://tiny.cc/tpkd0 Read Less
I invite you to join as a member of the PEX Network Group http://tinyurl.com/3hwakem, you will have access to Key Leaders Globally, Events, Webinars, Presentations, Articles, Case Studies, Blog Discussions, White Papers, and Tools and Templates. To access this free content please take 2 minutes for a 1 time FREE registration at http://tiny.cc/tpkd0 Read Less
Published: December 20, 2011
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PEX NetworkVideocastSteven BonacorsiLeanSix SigmaProcess ExcellenceProcess Improvementprocess transformationprocess optimizationCem MiralayCall CentreSystems Transformationbritish gasstrategyaligning process improvementcustomer experienceinnovationbusiness process reengineeringcreating buy-in
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