Customers of National Instruments spend thousands to millions on hardware produced by this company. The need to track support issues is in high demand. This demand called for a push not only in desktop and web technologies but also for a mobile presence for on-the-go customers. A tech supervisor can manage the come and go of hardware issues and support through this application by viewing the open and closed status of each support request. The tech can bookmark high tasked items for a quicker reference. The information is queried off of Ni's servers and downloaded to your phone during the initial load of the application. The application also works offline by the use of Core Data, the built in database on your iPhone. As of right now you are not able to manage your service request items from the application itself, but you can opt for page relocation to the online web version to manage your support issues.
A group of three developers were added to this project. One to develop the service that would query Ni's databases and another to convert those queries into objects consumable for the iOS environment. The last developer, which happened to be myself, was in charge of taking the objects returned from the service and display them in a way the user could understand and interact. Core data was used to gather objects for display, objective-c was the language used to create the application and some UI elements, Interface Builder the tool used for setting up some of the UI elements, X-Code was the IDE used, and the iPhone SDK was selected for the beta release of this mobile experience.