Codin Caragea, BPM director for OTP Bank Romania, shares his insights at IQPC's 6th Annual Business Process Excellence in Financial Services Exchange.

Caragea discusses:
The critical elements for ensuring that your workforce is bought in to the benefits of a business process excellence program
The specific initiatives that have worked well in engaging his own company’s employees in business process excellence
How companies can go about making an action plan to assess how they can improve employee buy-in

Lucie Stoker of IQPC speaks with Codin Caragea, BPM director for OTP Bank Romania, who discusses the operational excellence developments within his organization over the last 4 to 5 years. Caragea reflects on how the rapid growth of his organization had led to the initiation of a BPM program to help drive operational excellence, as well as how his organization has refocused its efforts to improve the customer experience in order to distinguish itself among the competition. You will hear how OTP Bank Romania is sustaining the successes of this program and what it plans to do to further its BPM initiative over the next couple of years.

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