This projects objective was to analyze how Kings Dominion uses technology to support improve and transform various key offerings. This was accomplished through extensive corporate research and frequent interviews with key personnel, culminated in a thorough understanding of the brand and the creation of an in depth Management Dashboard and Service Blueprint.
The KPI Dashboard relays short term information, integral to day to day operations.
KRI Dashboard is a long term assesment and give a long term overview of the financial health of the
company.
company.
The Service Failure / Recovery Dashboard is both a long and short term assesment, this keeps an eye on key services which are integral to maintaining the quality of the company.
