The first place to start was to survey a variety of users and break down the process of making tea.
While analyzing this process, we began to see gaps in design where the user was involved. Many solutions currently on the market were not as safe or as easy to use as they could be. These became major priorities in the design process.
(Below) we see two designs, one that allows a swift upwards escape of steam onto the users hand; another where the user must use mitts on both hands in order to even handle the hot kettle.