- FedEx - FedEx.com
(FedEx) Federal Express (www.fedex.com)- specializes in cost-effective, small-package shipping, offeringdependable business-to-business delivery or convenient residentialservice.I served as a Senior Information Architect on this project.
As oneof a very small group of UX professionals that could actually code, thefocus of my involvement was to actually build the front end prototypesfor approval by FedEx executives.
Besides the obvious challenges, such as the amount of screensneeding to be prototyped and the requirement to roll up my sleeves andcode, this project actually presented a unique opportunity to performin depth analysis and provide solutions for interfaces that had veryhigh green-screen counts. This means that the interfaces were heavilyused by individuals who either relied on tabbing or shortcut keys tonavigate through the interface. These users pound out a high volume ofshipments at an extremely rapid pace, so the introduction ofmouse-required actions severely impacted user productivity levels andwere therefore excluded as features.