As a Community Representative, I am part of the most important bridge linking CCP's players and the company together. I work on communicating with the player base on key issues such as expansion launches and game design changes, as well as being available to answer any questions the player base has. I have written promotional literature for MMO Magazine EON, DevBlogs and news items. I deal with CCP's customers everyday and help them to enjoy the experience of being an EVE Online player, building a trust relationship with them based on honesty and fairness.
High points of the job include meeting players at trade shows and being on stage at EVE's yearly convention, Fanfest.
You can read some of my EVE Online Dev blogs here: