DCCCD FAQs Redesign
- DCCCD FAQs Redesign
Making Customer Service More Serviceable - DCCCD uses an FAQs product from Right Now Technologies to facilitate customer service, and for many years the design has been an unremarkable, out-of-the-box solution. The Internet Publishing Team wants to change that.
The current, out-of-the-box design with minor branding tweaks.- The major goals of the redesign are as follows:
- "Brighten" the site to make it more inviting, less clinical
- Present FAQs on the landing page based on their popularity
- Facilitate scanning and browsing
- Present the FAQs by category
It has been suggested that this design, planned to be rolled out first, should inform the color palette used on the main website. 
The new design promotes FAQ categories for ease of scanning. Once populated, each category will display the current top 5 FAQs per category.Categories are now color-coded, and each individual FAQ's "question" page will display that color-coding.
Proposed redesign templates.
Versions have explored monochromatic color schemes, black-background color schemes, bright primary color schemes, and a more refined version of a primary color scheme.
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