James D Tollman's profile

The Continuous Process Improvement of Essex Inpatient

James D. Tollman, MD, was as an active duty first lieutenant in the United States Army before he became a captain in the Army National Guard Medical Corps. Dr. James D. Tollman leverages decades of experience as a medical director to serve as the president of Essex Inpatient Physicians, where he has worked since 2007.

Essex Inpatient Physicians is a provider of acute and post-acute healthcare services throughout Northern Massachusetts and Southern New Hampshire. Primarily providing services at hospitals and skilled nursing facilities, Essex Inpatient Physicians prioritizes high-quality care through a continuous performance management process.

The Essex Inpatient Physicians' performance management program comprises four elements: practice management, performance alignment, results, and process improvement. Process improvement involves a continuous review of health performance metrics that include quality of care, billing, and patient flow.

In addition to identifying issues, Essex Inpatient Physicians works collaboratively with partners to propose solutions, pilot improvements, and analyze results. Lastly, the firm re-engages with all stakeholders to ensure that adjustments improve patient care and provide value to partners.
The Continuous Process Improvement of Essex Inpatient
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The Continuous Process Improvement of Essex Inpatient

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