"User Journey Breakdown" Design Research Framework
This is a handy framework for designers and businesses in order to identify design areas involved in the product/service development process and the interdisciplinary design roles needed. It is based on the concept of ‘contextualisation’ by Buchanan, and reflects a systemic approach in which businesses do not focus exclusively on their product/service’s context but on the
user’s context as well.
This is a handy framework for designers and businesses in order to identify design areas involved in the product/service development process and the interdisciplinary design roles needed. It is based on the concept of ‘contextualisation’ by Buchanan, and reflects a systemic approach in which businesses do not focus exclusively on their product/service’s context but on the
user’s context as well.
