At Techno Softwares, we focus on you and power you with our skills so that you get a perfect blend of efficiency and quality for all your needs.

Our holy grail is to deliver highly structured, well planned and streamlined products to our clients that will you the extra edge you need for all your business demands in this tech-savvy world. We have been working tirelessly from the past 14 years in the field of software technology. We promise our clients growth and top notch work output that binds our customers in a never-ending relationship with us.

This is a universal fact that what’s been made has to be maintained thus; we know that maintaining is equally essential as developing for utmost customer satisfaction and forever gratification. Hence we provide software application maintenance and support while reducing cost through our onsite-offshore model. You get access to new functionalities and enhancements in your existing applications.

Our application maintenance and support services are aimed towards bug-fixing more effectively through the use of wide variety of technologies. Techno Softwares expertise puts through with Microsoft Technologies, Java, Oracle, SAP as well as other platforms, databases, languages, software, and enterprise applications.

Every Software Application Development services and support service is provided to our clients in a multi-tier way that ensures every step is resolved quickly and specifically.

Service desk support- Involves a user support team that receives queries by phone, chats, social networks and via email using specific web forms.

Monitoring- The Service desk team registers and prioritizes clients queries and further sends it to engineering team.

Response and resolution Support – Engineer takes responsibility for the incident and provides status according to agreed SLA (service level agreement) till its closure.

Technical and Production support- Trained technical support team that deals with system troubleshooting, monitors’ key performance and indicators of the system as well as takes care of simple configuration issues and routine maintenance.

Bug analysis and fixing- With access to the applications’ server side and understanding of the platforms used in your applications the team fixes more complex issues.

System endurance improvement – engineers can also carry out complex configurations, substantial changes in the systems, database administration as well as server and network repairs.