Gone are the days, when travelers had to reach to the hotels for getting their rooms booked. In this era, when the reservation is easily made by a phone call or through a mobile app, it becomes necessary to have a team for answering and handling the customers directly. If the customer dealing process will be smooth, the chances of getting repeat booking from same clients will be increased due to customer satisfaction. On the contrary, if people find the booking process tedious, a lesser number of reservations will be obvious.

Thus, to simplify this job and to better the client service, outsourcing a hotel reservation call center is the best way out. A large number of inns are already outsourcing their customer care operational process to call centers, BPOs etc, for focusing their key strength. For this, one requires exceptionally talented customer care specialists who are accessible 24x7x365 to answer all the calls of the clients quickly and respectfully.

There exist a few ways in which outsourcing the complete operation of reservation can help in improving the client’s gratification and revenue growth through an increased number of bookings. Here are the different sorts of activities that client executives generally perform:

 

The booking executives are available for making new reservations for future visitors and can execute the payment process via telephone incorporating the client’s account with internet booking framework. In addition to this, client associate can also modify or cancel the existing reservations on the request of customers. Additionally, acknowledging the queries pertaining to hotel’s area, way to reach, attributes, facilities, rooms and so on. They are in charge of enhancing the room’s occupancy and maintaining the standard room rate through up-selling.

The customer care executives are responsible for answering to direct and incoming calls from visitor rooms, staff, or offices through the switchboard or PBX framework. They have to handle the room service and support calls and pass the messages received from them to the hotel team via telephone, messages, email etc. The team at hotel reservation call center also needs to make the calls for collecting the feedbacks, so as to ensure that the visitor was happy with the services offered by the crew.

 

The group of retention authorities is proficient at anticipating and avoiding the booking cancellations. They discuss adequately with visitors who call to cancel a booking and recognize the main cause for their request. On that basis, they endeavor to fix the client’s objections, concerns or complaints, through proper attention, sympathy, and expertise. Furthermore, they rectify or adjust the hotel’s highlights, conveniences and fares as per the necessities and interests of the clients on the basis of previous customer’s grievances. This will certainly help the hotel to experience lesser cancellations in future.

All these factors accumulate to declare as how important is to possess a hotel reservation call center for a hotel or some other segment of the hospitality industry.