The product e-commerce has created a consistent and seamless experience of buying anything, whether it is a book worth a hundred rupees, or an LED TV worth a lakh rupees. But such an experience is lacking when it comes to services.

 

A revolution of equal or bigger magnitude is waiting to happen in the world of hyper-local services. Marketplaces solving this problem today connect us to a bunch of service providers (from plumbers to pest control to photographers). However, once the connect has been made, the customer still has to go through a lot of trouble,defining what needs to be done, haggling for prices, and handling disagreements.Also, there is no recourse if the job was performed poorly, and so on. Clearly, this still leaves a lot to be desired, as far as customer experience is concerned.

 

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