In conclusion, through this task I understood Ishikawa diagram is like preparing the perfect fishing bait which would help me catch the slippery problems and 5 whys is all about finding answers in the question itself. Identifying our competitors was like diving into the sea and search who is the big fish who can affect us.
Quantitative Research
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Qualitative Research: User Persona
To understand the users and create a user-oriented solution.
To be continued...
