Analysis: Benchmarking studies, traffic data, user interactions, business objectives, KPIs, reach user needs and business goals.
Information Architecture: improve content structure, identify hierarchy of elements
"Normalization" of site inventory
Sketching and mockups with usability principles, from small modules to entire pages
Wireframes: elements and layouts, grid layout
Wireframes with high level of detail, first aproach for testing, and final specs documentation
Frontend design: working side by side with design team and technical infraestructure specialists to keep user experience and reliability of the service.
Deployment
Site monitoring: improve user experience, business goals, SEO and site load performance