Call Journey is all about voice data. Our mission is to unlock every conversation and add the true voice of the customer into the enterprise data mix.
Our passionate conversation experts bring together natural language processing & artificial intelligence to create an industry-leading conversation analytics ecosystem.
We offer VoiceAI which converts large volumes of audio from your voice conversations into searchable text. This data can then be sorted by emotion, sentiment, compliance, and more. As a result, VoiceAI allows you to monitor and analyze 100% of your voice conversations rather than a small sample, track agent compliance and performance, and measure customer satisfaction -- all at the click of a button.