01. Assisted Navigation
As a low digital literacy user, Mila want an assisted navigation session of the tool.
02. Automated Customer Service
As a user, Mila want to able to contact the municipality customer agent.
03. Service Overview
As a user, Mila want to find out information about the whole benefit process.
04. Eligibility Check (Phase 1)
As a user, Mila want to check the eligibility requirement to apply for social assistance benefit.
05. Login via Digid/Biometric Signature
As a user, Mila expecting a secured login process.
06. Personal Database (Phase 2)
As a user, Mila want to prepare her required documents and also save it in a secure place.
07. Interactive Form(Phase 3)
As a user, Mila want to know about eligible requirement and apply for the social assistance benefit.
