CRAIG BRANDON
Graphic Designer
Hamden, CT, USA
203.988.9645
be.net/craigbrandon
I make my designs simple, clean and effective.
Work Experience
Yale New Haven Health
Sterile Processing Technician
Assists in managing the work flow of SPD on a daily basis. Contributes to the productivity and efficiency of the department. Works closely with Operating room staff. Ensure that emergency add-on cases are completed as soon as possible. Demonstrate the knowledge and skills necessary to provide the appropriate information needed to identify each customer request.
• Knowledge of the complex factors that affect the process of sterilization, as well as specific procedures that should be followed for all Hospital sterilization. Learn all specialty equipment in order to be able to assist in ongoing training of other staff. Maintain all SPD processing equipment, scheduling maintenance when necessary.
• Records all completed training events and in-services provided to the SPD staff.
• Performs all activities of the Sterile Processing Aide, including Decontamination,
• Packaging, Processing, Dispensing, Inventory management and Storage. Familiar with all types of
specialty instrumentation from the Operating room, Labor & Delivery, Cath Lab, Emergency department,
and other specialty areas of the hospital.
• Assists in management of Orthopedic instrumentation coming from outside Vendors. Responsible for
following the process from decontamination through sterilization. Works closely with staff, so instruments
are available for scheduled operative procedure.
• Monitors all patient care medical equipment; assures availability. Sends equipment to Biomedical dept.
for repairs. Monitors Code 5000 Emergency Carts.
• Knowledge of the complex factors that affect the process of sterilization, as well as specific procedures that should be followed for all Hospital sterilization. Learn all specialty equipment in order to be able to assist in ongoing training of other staff. Maintain all SPD processing equipment, scheduling maintenance when necessary.
• Records all completed training events and in-services provided to the SPD staff.
• Performs all activities of the Sterile Processing Aide, including Decontamination,
• Packaging, Processing, Dispensing, Inventory management and Storage. Familiar with all types of
specialty instrumentation from the Operating room, Labor & Delivery, Cath Lab, Emergency department,
and other specialty areas of the hospital.
• Assists in management of Orthopedic instrumentation coming from outside Vendors. Responsible for
following the process from decontamination through sterilization. Works closely with staff, so instruments
are available for scheduled operative procedure.
• Monitors all patient care medical equipment; assures availability. Sends equipment to Biomedical dept.
for repairs. Monitors Code 5000 Emergency Carts.
December 2018
-
Connecticut, United States
Uhaul Moving And Storage
Customer Service Representative
As a Customer Service Representative I will interface with U-Haul customers to identify what they are looking
for so that you can recommend the best moving supplies or storage solutions for their moving needs. I will
assist customers inside the U-Haul Center by educating them on our products and services, answering
questions, and preparing rental invoices. Once properly trained, I may also assist customers outside on the lot
as well by installing trailer hitches and light wiring harnesses on customer's vehicles, ensuring vehicle fluid
levels are properly filled, performing cleanup of trucks, trailers, and other rental items, and accepting
equipment returned from rental.
for so that you can recommend the best moving supplies or storage solutions for their moving needs. I will
assist customers inside the U-Haul Center by educating them on our products and services, answering
questions, and preparing rental invoices. Once properly trained, I may also assist customers outside on the lot
as well by installing trailer hitches and light wiring harnesses on customer's vehicles, ensuring vehicle fluid
levels are properly filled, performing cleanup of trucks, trailers, and other rental items, and accepting
equipment returned from rental.
July 2018
- March 2019
Connecticut, United States
Cintas
Customer Service Representative
• Work with the sales, service, production, and administrative departments to ensure the highest level of satisfaction to customers.
• Responsible for providing customer care by handling all incoming requests and proactively contacting customers to ensure the highest satisfaction.
• Primary goal is to get the information out to the appropriate partner to ensure request is handled on the first call.
• Maintain accurate records and timely flow of paperwork.
• Responsible for providing customer care by handling all incoming requests and proactively contacting customers to ensure the highest satisfaction.
• Primary goal is to get the information out to the appropriate partner to ensure request is handled on the first call.
• Maintain accurate records and timely flow of paperwork.
July 2016
- April 2018
Branford, Connecticut, United States
FedEx Office And Print Center
Center Consultant
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs, and bank deposits
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
• Provides quality printing and binding services
• Coordinates all shipping related services and activities
• Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs, and bank deposits
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
• Provides quality printing and binding services
• Coordinates all shipping related services and activities
February 2008
- July 2016
Connecticut, United States
National Housing Trust
Financial Transaction Processor
July 2005
- May 2007
Kingston, Jamaica
Yale New Haven Hospital
Supply Inventory Associate
March 2022
- Present
New Haven, Connecticut, United States
Education
Housatonic Community College
A.S in Graphic Design
2010
- 2012
Bridgeport, Connecticut, United States
Portmore Community College
A.S in Graphic Design
2003
- 2005
Portmore, Jamaica
University Of Bridgeport
B.F.A in Graphic Design
2012
- 2014
Bridgeport, Connecticut, United States
Skills
Adobe Illustrator,
Adobe Indesign,
Adobe Photoshop,
Cross Platform Experience,
Microsoft Suite,