Technical Client Management at Kiosked is also known as the "Implementation Muscle". Responsibilities include making sure there are no technical bottlenecks for taking in new clients, communicating the technology with customers, customer-specific customizations, providing technical support for the sales team, and a bunch of other various tasks. To get the job done a TCM needs to be pro-active, curious, customer-centric, and know at least the basics of HTML, CSS, PHP, and SQL and understand how software is built. As a TCM in the company, I have been participating in developing most of the processes needed in the position and recruiting new team members.​

Plan, schedule, and assess campaign effectiveness via surveys and in-person interviews.

Create content, ​respond to comments, answer questions, and much more as the voice of the brand via social platforms.

Build relationships with prospects or re-targeted audiences.

IG: @HLSMaplewood | https://www.instagram.com/hlsmaplewood/

Here I executed campaign set-ups and quality assured, as well as performed frequent troubleshooting tasks with team members and clients. I also worked closely with my account management team to create a solution to ensure clients’ custom tags are in compliance with their ad platform.

I reviewed and implemented campaign insertion orders to ensure consistent and accurate set-up. I also worked within the Liverail ad server to input and monitor online creative, schedule campaigns, and manage forecasts, calendars relative to daily advertising activities. Lastly, I generated weekly, monthly, and quarterly reports of completed campaigns to be analyzed along with my team and clients to ensure campaigns successful delivery.

I became familiar with Google Analytics in order to understand and manipulate trends. I also gained experience with SEO resulting in a greater understanding of how consumers search for products and how terminology affect consumers buying decisions. I also performed extensive secondary research on Customer Relationship Management, which led to the selection of the Kaufmann Mercantile CRM Platform.

I was the creative director for my own business, The Fresh Kidz LLC , I developed
a sustainable marketing plan, in addition to creating creative pieces, and managing creative teams on production of all campaigns. I also executed SEO for all web related content through product description meta data, social media, blog articles, etc., and optimized the existing site to create a better user experience.

Own and manage Publisher revenue through their lifecycle by optimizing the entire value chain of advertising. Ensure Publishers timely and comprehensive launch onto Optimatics proprietary real-time bidding (RTB) video advertising platform. Understand and maximize publisher’s revenue through understanding their unique business models and creating incremental business growth. Perform quantitative and trend analysis relating to core KPI's and business objectives. Maximize Publisher ROI by proactively analyzing trends and providing intelligence to Optimatic Sales and AM teams. Research, deliver, and execute solutions for critical business questions and investigating and solving publisher problems to build predictive models. Manage relationships with video advertisers as it pertains to driving key performance metrics. Engage in active discussions with the technology teams on product enhancements and help shape the future of the platform.

Received basic Art certificate upon the completion of the Basic Art Studies.