* Conduct market and user research to understand business and customer insights and translate them into digital experiences.
* Improve various phases of the customer journey along the billing and payments experience for Verizon Wireless
* Optimization of the customer Point-of-sale receipt and communication that resulted in a boost to our Billing NPS scores
* Designed Google/Nest holiday experience that resulted in a 200% increase in traffic and converted nearly 60% of visitors into successful transactions
* Create and manage process decks—documents that compile all the work put into a project from beginning to end—and share them with the business to streamline processes and enable collaboration
* Build and maintain relationships with our developers at our HQ and our overseas location
* Collect and analyze data, which includes recording all raw findings, and affinity mapping
* Create scripts/questions for user testing with our in-house research partners through focus groups, in-person and virtual testing environments.
* Communicating the importance and value of proper UX/product design and research to business stakeholders
* Partnering with junior-level designers to ensure their work is relevant an adheres to current UX standards

• Designed user interfaces and experiences for marketing websites
• Worked with clients to create user journey’s for LG Training Modules
• Redesigned Company website using Sketch and setup prototypes in Principal

• Strategy and concept development for iOS and tvOS applications.
• Slashed length of design process in half by implementing a proper Wireframing and UX process.
• Created sketches, mockups and prototypes from conception to development-ready

• Lead UI and UX design for RIta’s Italian Ice, Brut and Infusium23 brands.
• Created UI for various marketing websites and emails
• Participated in user research studies to create effective marketing landing pages

•Redesign company website using Wordpress CMS (design & front-end developement)
•Layout mock-ups and client previews
•Work with the design team to execute creative concepts
•Prepare assets for production
•Maintain brand aesthetic for clients such as Volvo,Jaguar, Castrol Oil & Schindler Elevators

Pursuing an associate's degree in Graphic Design