Ryan Allen

Senior UX Content Strategist

Charlotte, NC, USA

Work Experience

U.S. Bank

Senior UX Content Strategist

Strategized and wrote copy content for the Private Wealth Management section of the U.S. Bank website.
August 2020 - October 2020 Minneapolis, Minnesota, United States

Wells Fargo

Senior Digital Content Writer/Editor

Wrote and edited copy content for the Business Process and Procedure team’s internal Virtual Library. Wells Fargo bankers access this comprehensive website to locate banking services information when working with customers in person, on the phone, or via chat.
April 2020 - August 2020 Charlotte, North Carolina, United States

Wells Fargo

CXD Digital Content Writer / Editor

Wrote and edited copy content for internal and external websites. Primarily worked on credit card and money transfer payment projects.
June 2019 - January 2020 Charlotte, North Carolina, United States

TIAA-CREF

UX Content Strategy Manager

Managed content copy and content strategy for the TIAA internal unified desktop program used by plan administrators. Also worked on client-facing online tools, such as the Retirement Income Planner calculator tool and the Retirement Investment Review calculator tool at www.mytiaa.org.
July 2017 - June 2019 Charlotte, North Carolina, United States

Bank Of America Corp.

Communications Strategist / Senior Writer

Wrote internal and external communications on the Wholesale Credit Transformation team. Our goal was to make the wholesale credit process a competitive advantage by dramatically simplifying the credit process for clients and employees executed on a modernized and efficient technology platform.
January 2017 - April 2017 Charlotte, North Carolina, United States

MetLife

Sr. Copywriter / Marketing Consultant

Performed marketing research, analysis, project management, and writing for MetLife's annuity products, and helped with life insurance and disability insurance projects.

Projects worked on included product campaigns, new product launches, web content, direct mail pieces, brochures, email, and internal communications. Passed the Series 6 Investment Company Products / Variable Contracts exam.
March 2014 - October 2016 Charlotte, North Carolina, United States

Ally Financial, Inc.

Senior Content Strategist

As a Senior Content Strategist / Content Editor in the eCommerce UX (user experience) Group at Ally, I develop content and social media strategies and write and edit online content for placement on www.ally.com. I work on the automotive dealer services portion of the website in particular: financing and leasing, service contracts, insurance, and SmartAuction (Ally's online auto auction), as well as consumer facing online tools (financial calculators and credit applications) for the U.S., Canada, and French Canada websites.
November 2009 - December 2013 Charlotte, North Carolina, United States

Wunderman - Team Detroit

Senior Copywriter

Wrote dynamic and compelling interactive copy for the fordvehicles.com website.
June 2008 - November 2009 Dearborn, Michigan, United States

Freelance Copywriter

Freelance Copywriter

Worked as a freelance marketing, advertising, and internet copywriter while in between full-time writing positions. Clients included: Communication Associates (Troy, MI)–real estate; Octane Design (Royal Oak, MI)–Detroit Visitor’s Bureau & Film Detroit; Battery Solutions, Inc. (Brighton, MI)–battery recycling; Spearfish Design (Troy, MI)–Universal Insurance Group; Pulte Homes (Bloomfield Hills, MI)–homes and real estate; Mainly Marketing (Southfield, MI)–small business clients; Dart Appraisals (Bloomfield Hills)–home appraisals; Communications Capital Group(Atlanta, GA)–cell tower investments; Alternatives For Seniors (Southfield, MI)-senior living resource for web and print.
January 2008 - June 2008 Rochester Hills, Michigan, United States

Organic - Detroit

Senior Copywriter

Developed creative concepts and wrote copy for several Chrysler Corporation websites, including chrysler.com, jeep.com, dodge.com, dodge.com/motorsports, drivesrt.com, and the Chrysler Group Brand Auto Show websites. Created Search Engine optimization (SEO) copy. Updated client RSS feeds daily.
December 2005 - December 2007 Bloomfield Hills, Michigan, United States

J.R. Thompson Company

Senior Copywriter

Developed concepts, wrote and managed the production of DaimlerChrysler Corporation CRM projects, direct mail pieces, newsletters, website copy, CD-ROM video copy, video scripts, in-dealership service merchandising advertising and point-of-purchase materials. Also wrote magazine and newspaper ads, as well as full-length Mopar Magazine and Viper Magazine articles for J.R. Thompson’s Mopar, DaimlerChrysler Brand, and DaimlerChrysler Corporation clients.
September 2003 - November 2005 Farmington Hills, Michigan, United States

BBDO - Detroit

Senior Copywriter

Wrote Dodge Intrepid, Neon, Caravan, Dakota, and Durango dealer-showroom catalogs, direct mail pieces, auto show narrator scripts, Internet website copy, Dodge Magazine articles, CD-ROM copy, interactive kiosk copy, fulfillment packages, dealer communications, and more for BBDO-Detroit’s Dodge, Dodge NASCAR, and Jeep clients.
March 2000 - May 2003 Troy, Michigan, United States

Campbell-Ewald

Senior Copywriter

Wrote direct mail and web copy for the agency's GMAC, IBM, Delta Faucets, ACDelco, Onstar, and Chevrolet clients.
April 1997 - March 2000 Warren, Michigan, United States

Gale Research

Copywriter

Wrote marketing materials in the in-house marketing department of this reference book publisher. Direct mail, catalogs, advertisements, and more.
May 1996 - April 1997 Detroit, Michigan, United States

OLDE Discount Stockbrokers

Copywriter

Wrote marketing materials in the in-house marketing department of this stock brokerage firm. Direct mail, catalogs, advertisements, and more.
April 1994 - May 1996 Detroit, Michigan, United States

Education

Michigan State University

Masters of Arts in Advertising

September 1991 - May 1995 East Lansing, Michigan, United States

Oakland University

Bachelor of Arts in English

Minor in Advertising
September 1985 - April 1990 Rochester, Michigan, United States

Languages

English (),